North Star Supply Co

I sent a customer to pick up a piece of duct work . When he got there he had a few questions which seem to annoy the staff. At which point several staff members gave him an attitude along with several dirty looks not sure why they feel they are the best and have the right to act like a bunch of little b****** either way lots of people sell your product so that's where we will go forgot to add my customer owns several large businesses throughout the area you lost a good customer and I'll tell everybody what kind of jerks work there

Terrible customer service! I needed a part to repair my AC, So I called to find out if they had it. I read all of the numbers off of the part to the guy on the phone, he looked it up and said they had several in stock. So I drove all the way out there— 40 minutes round trip—- and they didn’t have it. There were 2 guys at the counter, and when I protested that I had specifically called, one of them shrugged and said, “well you didn’t talk to me.” Meanwhile the guy I DID talk to was sitting there sheepishly not saying anything. They were completely unapologetic. If you screw up, just say sorry. Bunch of jerks

Had the equipment I needed. They were very informative about the equipment I purchased, and took the time to show me how it worked. Very customer service oriented. Good people.

Huge selection of in stock ductwork, spiral duct. Some unique parts for HVAC(strut parts, all kinds of condensate fittings, roof mounts).

The best source for HVAC ducts and duct parts in WNY. Huge inventory of sheet metal duct parts, domestic and commercial, spiral duct, ductboard, flex duct. Great prices even without opening an account.

Have tons of sheet metal parts and odd fittings, only stock most parts for their line of heating equipment, not all brands

This place stocks everything for the HVAC business that the other places don't.

Was fast and I got what I was looking for they have everything!

Kenny is the man. He explained to me much more than your normal customer rep.

Better just go to different place