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Outlaw Mechanical® - The Boiler Experts Reviews - 41

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Michael W. Clements

"Keefer and Outlaw Mechanical are who you need and want to perform your HVAC installation, maintenance, and repairs."

I am in the process of building a detached 36'x40' garage/shop using a well known post frame (pole) barn company's product, and wanted to have in-floor radiant heating. I tried working with a few other local mechanical/plumbing company's, but they all would not listen to what I wanted done -- help me get the radiant tubing installed for the concrete pour, and do so in accordance with BernCo code requirements.

Keefer listened to me, worked with me on the tubing and installation required to meet the approved design and county code, and offered great advice and feedback to make it all come together beautifully--see attached photos. He did it on time for the project, always courteous and coordinated with me before coming over (didn't just show up whenever he felt like it, unlike another local company), showed up on time, did fantastic work efficiently and quickly (he did in one day, by himself, what another local company said would take 3-4 people 2 days) and to code-everything passed on first inspection, and did all of this for a very reasonable price.

I will continue to seek out Keefer and Outlaw Mechanical's advice and help for all my HVAC needs, and I highly recommend you do the same!

Thanks Keefer!

Michael

W. L.

I’m a property manager at a ranch in NM. I had nothing but problems with the boilers before Outlaw Mechanical started working at the ranch.
I was always asking around and looking for a good recommendation and that was how I found Outlaw Mechanical. Keefer came highly recommended and what a nice surprise when finally, somebody with high expertise came to the ranch. There is no doubt or question why Keefer calls himself “The Boiler Expert.” He is for sure the best in the region. Keefer can troubleshoot any problem and come up with a good solution. His approach is always friendly and polite. His work/craftsmanship is top notch, he uses the best and most reliable components, no shortcuts, no rush and most importantly he stands behind his work. The boilers that he installed are working flawlessly.

Ben Schroeder

Keeper and his team are the most professional tradesmen out there. They are knowledgeable and dedicated to their craft. Top notch customer service.

Morgan Smith

Keefer did the inspection on our house and recommended a couple of fixes which we had him implement. Everything worked fine last winter but as it gets cold this season, the system isn't working. I tried to schedule the yearly maintenance as recommended/required to maintain the warranty, but that isn't going so well..

I tried to schedule maintenance about a month ago (1st of October) through their online portal and haven't heard anything back. I tried to call but it goes straight to voicemail and the message says they are booked out until December. I also tried to email asking a very basic question to try and get my system back online but nada. At this point, I'm just going to get maintenance from someone else. I need my heat working before next year.

Kate Lacey

Keefer installed my new heater and air conditioning system. His work is absolutely flawless, looks great and he took the time to thoroughly explain to me how the system worked, the maintenance requirements, and happily answered all of my questions. Additionally, I had to be out of the house for work during the install and I completely trusted him to install the unit as we discussed. I was even able to leave a key for his entry and he ensured my house was secure upon his departure. He thoroughly cleaned his work areas and left my house in great shape, and now with a new furnace and AC! I can't recommend Keefer and Outlaw Mechanical enough!!

Jim Mooney

Keefer at Outlaw Mechanical was exactly what we needed. We’d been stood up and oversold before Keefer came on the scene. He explained everything, told us all our options and didn’t question what we chose to do. He was always on time, friendly, professional, knowledgeable. We will only call Outlaw Mechanical for our boiler needs from now on.

Susan Pruitt

The boiler died on the coldest night we have had so far this year. I called a large company in Albuquerque to come out and have a look. I decided we needed a second opinion and fortunately found Outlaw Mechanical. Keefer came out, got the boiler running but suggested we replace it due to the age and cost of repair. We decided to replace the hot water heater as well. Keefer did a fantastic job! As soon as the units arrived he got to work and both boiler and water heater were installed in two days! Keefer took the time to explain the new boiler to me. He cleaned up every day before he left. I am very happy with all of the work he did. Highly recommended! A pleasure to do business with Outlaw Mechanical!

Nikki Dauphin

UPDATE-We had a situation where we needed a boiler inspection done quickly because we are in escrow on our first home and the inspector found some issues with the boiler. Outlaw Mechanical worked within our VERY tight timeline, diagnosed the problems quickly, and made sure we understood what was going on. We felt SO cared for and valued during this process. Thanks for doing such great work!

Original Review-
We were SO pleased with the responsive and timely service we received with Outlaw Mechanical. Their expertise in diagnosing our problem and fixing it quickly, were SO appreciated. They were also very thorough and honest during the whole process. Thankful such a fantastic business is up here in the East Mountains!

Skywalker Txrnger

Keefer is a perfectionist, uses only the best tools and materials. Quality and long-term customer satisfaction are his focus. The best!

Donna Haverford

Called them for a boiler replacement. They were honest, knowledgable and very respectful. They were never pushy and left the decision in my hands. I was nervous with a name like Outlaw, but they're outlaws because they are so different from the other companies in town! My boiler came out beautifully, I am saving hundreds on propane and am thrilled I gave them a try. Keefer and his team really know their stuff!

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