Heartland Quality Heating & Cooling

Heartland Quality heating and cooling was the best option with in the Kansas city area. I have researched other players and by far, this company is a cheaper and provides best quality. Tom Davis definitely is the most responsive and helpful person I have met. great customer service. He even helped us with spire and kcpl discounts weeks after installation which led us get the discounts.

Brett answered all my questions regardless how basic they were. So helpful and genuinely nice guy. Very professional, honest, and reasonably priced.

They were able to come out earlier than expected and we're very late back and friendly. They explained what was going on and instead of immediately pushing me to buy a new system they added freon and explained that while it may not need replacing now it wouldn't be a bag idea to start putting money aside.

The technician Kalen and the guy that came with him were really professional. Second time using Heartland and we really like them.

They are very knowledgeable and friendly. I had someone come out to trouble shoot my AC unit. Turns out the compressor went out and the whole unit needs to be replaced. Which is understandable. The problem I ran into with them is that I felt that I was being oversold on a couple things.

The technician informed me that I need to put in a new capacitor for the furnace. I said go ahead because I was trusting his guidance. Well, turns out that since the AC unit went out, it is best to replace not only that, but the cooling coil AND put in an updated furnace to boot. This of course told to me after he put in the capacitor. Which was too late to say no. Heartland charged me $96 for a part if you Google it costs $5 - $6 on average! And literally takes zero effort to connect it. Very frustrating.

Then when I had the sales person come out for the official bid along with the owner, both were very professional and nice guys. However, again... I felt I was getting over sold. One thing that stood out in my mind was when the owner, Jim (I believe is his name) showed me that one of the air ducts was not making a 'hollow tin' sound when your press on it. That it was a sign it was rusted out from the inside and needed to be replaced.

Granted I needed some duct work as some were definitely rusted. However, that particular air duct he was referring to was just insulated on the inside because it takes air away from the furnace. The hollow duct is only for return air ducts. Which makes total since. Thinking about this I feel that for someone that has been in the business for so long should have known that. Maybe not...but I just felt I was getting over sold again to drive the bid up even higher.

As for the bid itself. I will say they were the most expensive by at least 20%.

In short. Nice, friendly people and knowledgeable. However, they are very expensive and gave me the impression that I was being oversold. Starting with that $96 capacitor. Needless to say, I did not go with them.

We are very pleased with Heartland Quality service! Joshua came out and was very professional and helpful while testing our furnace this am. Thanks again for helping us program our new bluetooth thermostat. We look forward to working with HQ for our Fall and Spring maintenance.

Called Heartland based on previous reviews and they were correct. Jim answered gave immediate advice and said he would have a technician at My house by 10:30. John called at 9:40 and said he might be a few min late due to time a previous call. He showed up at 10:10 which was 20 min before expected. He diagnosed the issue in just a few min. He gave me a quote and proceeded to fix my issue. I have been in the customer service business for 30 years and I have never had a more thorough experience. Communication and honesty is the key to a successful business and customers loyalty. I can assure you I will never call anyone else for my heating and cooling needs. Thanks John and Heartland quality heating and cooling. It is the way you conduct your business that makes the difference.

Very good experience with Tom in terms of providing options for system replacement that fit my budget. Installation was quick and smooth and the techs were very good as well.

I had to get a new furnace and ac for my home. After several bids, decided to go with Heartland. I dealt with Tom very knowledgeable and gave me a great deal. Installation was quick and professional. Thank you to Jim, Tom, and all the people at Heartland. I could not be more satisfied.

Fantastic A/C service!! Cody (tech) was thorough in his inspection and professional. Office staff were friendly and helpful. Heartland is absolutely our go-to company for heating and cooling. I definitely recommend them!

Heartland was fantastic! Came home to a 90 degree home. Called Heartland and they were able to come quickly. Diagnosed it, repaired it, and within an hour....the home was cooling again!! John was efficient, professional, and our "hero" last night. Totally recommend their services!!!