Jefferson Heating & Cooling Service

If I could give 0 stars, I would.

I called for a furnace inspection and was talked into spending an additional $25 for their membership, and scheduled the inspection for 1-4 the next day.
No one ever showed up. No one called to tell me they were late or had to cancel. I called at 4:30 and was told the technician would call me back with an update. That did not happen.

I called the following afternoon (still no one had reached out to me to explain or apologize) and was told the technician got stuck on another job. No explanation as to why no one could call me to tell me that.

I then made the mistake of giving them another chance and scheduled for the next available window, three days later. Unsurprisingly, again, no one showed up. No phone call.

This business and their membership is a scam.

Attempted to use their services several times. I signed up for their membership, as they claim to offer several services, including HVAC and plumbing, and the membership with me no service fees to just come and look at an issue.

Every time I called, they scheduled me a service within a range of hours, for instance from 8-11am. This is not uncommon for the industry and seemed reasonable. On multiple occasions it would be several hours past that window, for instance 4pm, and I would not have even received a call that someone is coming out let alone actually had anyone come to look at my issue.

I would call their office asking for answers as to why I waited at home all day to not have anyone help with my issue. All I would get from the operators is ‘I’m sorry we’re running behind’.

They have no respect for their clients’ time and seemingly no concept of how long their technicians actually need to assist with issues. There is a complete disconnect between scheduling and what the technicians are actually capable of doing within a given day.

Stay. Away.

Blake from Obies Heating and Cooling
Was very friendly and explained everything to us, he even removed his shoes(winter) before going to furnace!! Much appreciated

Very pleased with installers who were punctual, knowledgeable, experienced, helpful, and great at what they do. They finished a tough, complicated job quickly and cleaned everything up when work was completed. We couldn’t have asked for better service from Jefferson Heating & Cooling Service!

Steve did a massive job of repair and maintenance on my air conditioner unit. He was competent, cultured and straightforward. I appreciate his dedication and professional manner in which he handled us. Top notch accomplished company. Thanks again!!

Fast response, knowledgeable,polite,fairly priced and good listeners who go beyond to offer outstanding customer service on my heating and cooling system. I would definitely recommend them.

Great service, very helpful and knowledgeable! I would recommend to anyone!

Blake came out, diagnosed the problem, fixed the part, and had us nice and toasty all in the same afternoon.