Sears Heating and Air Conditioning

Salesman was very slick... Sold me something I didn't know I was buying. Unhappy with my whole experience. Don't think I'll be a Sears customer again.

Thank you for the installs on my new and beautiful windows. They are just beautiful and the working crew that did all the work were more than excellent. These guys deserve a thanks from there boss. The only problem that bothers me is that the salesman gave me a disc that had my billing on it. Well come to find out there was nothing on the disc, you know what I am talking about, the initial visit with the salesman at the beginning of ordering. Now I have to do his work and make some phone calls to get this all straightened out. The (3) stars go to the crew and the empty stars go to the salesman. Again thanks for great work

The salesperson & installation contractors were great. Smart, helpful and thorough.

At this moment the service that I received was very disappointing and dishonest. My sales person told me that all the work that I was asking to have done could be done. He was evasive in answering my questions clearly and honestly which led to me receiving a horrible roofing job on my garage. Sears has so far done nothing to correct this matter. I have been involved in a game of phone tag for over three weeks now meanwhile I am paying for a job that does not meet my satisfaction

At first I was very skeptical about getting a new roof. I call Sears and with the help of the Associate that came into my home he explained everything in detail and the price was pretty reasonable and the warranty enable me to
me a good decision. I am very pleased with my new roof, gutters and down spouts.

The Professionals who performed the job was great.

Thank You Sears,
Sandria

Sears will send a good salesman with loads of materials and a nice powerpoint to your house to do a wonderful presentation on their quality, then seal the deal with a "first visit discount". Honestly, as described it would have been a decent deal. However, that is the bait, and the switch is coming. We were told that in 3-5 days we'd hear from someone to plan the roof installation. 2 weeks pass and finally they call us to tell us they're going to do the roof three days after that. Okay, great. I went to confirm with their subcontractor that the deal was to use as little sheeting as possible, since then the estimate would be reduced. They breeze through in a day, and when I go to inspect the work done, corners are cut everywhere - overlapping shingles, drip-edge poorly cut and installed improperly, nails blown through shingles, and starter shingles nailed well over six inches from the bottom edge along a whole side of the house. I called and mentioned these issues and they said someone would come out the next day - yet no one came for over a week and what can you do about blown-through nails other than re-roof the whole thing? The cherry on top was SEARS trying to charge us for sheeting the entire house when they didn't put any new sheeting on AT ALL! They finally agreed to take $1500 off, but even then the total only matched the quote for Premium Shingles (we got Oakridge) with no wood, and they evidently did not honor their 3% cash discount. They owe us probably close to another $1000 in refunds, but while you'd think a company like SEARS would be accountable, I doubt we will see it turn up when I contact them.

I am only giving 2 stars because I do believe the quality of the product I recieved (windows) is good. However, I am sorely disappointed in the fact that there is some sort of tint to the windows which my husband and I were not informed about during our sales appointment. I find myself turning on lights during the day (which I didn't used to do with our old windows) and I feel like it somewhat negates having energy efficient windows. Regardless of my issues with the windows, I was most disappointed in the fact that I recieved no response when I emailed our project coordinator to tell him about the problem. It was very upsetting after spending so much money on something that we hate.

They were the best at installing the furnace in my home thank you

I had 10 windows and one patio door done excellent. Job

Windows excellent. Sales representative took to long to quote.