Quality Heating and Cooling

Our A/C was finally at the end of its life. I called around and got a few quotes, but Quality was by and far the best value and the best service. From the moment our sales person came until the end of install everyone was super helpful and honest. Big shout out to Jacquelynn in the office for fitting us in quickly. Please do yourself a favor and call Quality.

The best hvac company I have ever used. Called them in the morning because my ac went out and they were there in the afternoon. The other places were giving me 3-4 week appointments. They take care of the customer!! 🙌🙌

I moved into a new build condo in the winter of 2022. In May when I turned on the air conditioner for the first time, the condenser did not run. I called Quality Heating and Cooling for service as they did the installation on all the new builds. Their response was immediate. The woman who answered my call for service was so pleasant and helpful. She informed me of my warranty and even completed the paperwork for me. Within a week, to my surprise, my warranty paperwork was in my mailbox. When the technician arrived, he was punctual, pleasant and extremely knowledgeable. The issue was minor and corrected very efficiently. I can tell this company is professionally run and they serve with pride in workmanship. I encourage anyone in need of a furnace, air conditioning, generator etc. to contact Quality Heating and Cooling.

Been a customer of Quality Heating and Cooling for several years now and they've always been there for us in our greatest times of need. Most recently we were facing a mysterious burning smell in our AC unit and shut off the unit out of safety concerns; however, with my wife 1 week away from her due date, not having AC during these 90 degree Michigan days was a no-go..

Thankfully Quality sent over tech Tim Dennis who reviewed the issue, informed us we needed a new part and ran to grab the part and had it up and running again all within a matter of an hour or so.

So here we are from having an issue in the early morning to having it diagnosed and fixed and a very happy wife done within a few hours and at a very reasonable price.

Thank you to the quality team and especially Tim for being so efficient and courteous!

I had a issue with my boiler and required service to replace the circulating pump. Joe came prepared and recommended a new pump and motor assembly that is a recommended replacement for the old one. He installed and tested and completed the work in a hour. I was pleasantly surprised when he handed me the bill. I thought about replacing and doing the work myself but glad I called them instead.

Please do not use this business. I had requested a quote for simple furnace installation and the manager there asked for pictures of the area. He chose to not respond after acting all interested in the job. He has no class so beware of this poor business. I would rate them a zero if possible.

Can't say enough about this company. Our AC unit died on 7/4 ... I called numerous companies to get a speedy install and was consistently told 3 weeks. My daughter has MS and heat is a big issue for her symptoms. When I got ahold of Quality and explained the situation they were all over it. By 7/6 at 9:00am the installers were there! It is nice to know that there are still companies like Quality that help those in need. My family is very thankful for the kind, compassionate and caring employees of Quality. They even called after the install to check in my daughter. We will recommend them to everyone! Thank you again Quality... Much appreciated.

Our AC decided to die on one of the hottest weeks of the year. We called Quality since we had a service contract with them for seasonal AC+furnace inspections. They came out the next day and discovered that the issue was worse than they thought and they didn't carry that particular part. They moved very quickly to order the part and get it installed the next day. Service people were very nice and professional and now our house is cool. Very pleased with this experience.

Very disappointed! I've used this company for two years (ie. under contract) and always had pleasant experiences with them..until recently. I called about my AC not working and they got someone out to me the next day, however the technician was not friendly at all! He was at my house a total of three minutes and I was charged 150.00 for replacing a part. When I went out to look at my AC he left a screw on the ground as well as the old part.

Seems like these guys are ok for simple jobs like filter changes and cleaning. They scheduled my new furnace install but did not show up. I called them multiple times to schedule it again, but every time they said they would call me back, but never did.