Trust 1 Services Plumbing, Heating, and Air Conditioning

I had a pipe out of my old hot water heater corroding. Matt and Brandon arrived at the anticipated time and helped me understand the problem and the range of options. The install of a new hot water heater was done on the same day. They cleaned up the space when they were done and they went above and beyond. I would not hesitate to call them in for any future issues.

Trust 1 just installed a new heating system for our home. The job was quick - installed in less than a day, old furnace removed and not a spot of dust! This all happened in under a week from deciding to replace to having it in! Very happy to finally have a warm home! Matt (helped with the decision and plan) and Nick & Dan (installed the system) were all very professional, considerate of my home, responsive and clear experts in their field.

Eric C was the best. He was polite, experienced, knowledgable,
and solved the problem clearing the main drain pipe.
The customer service team Anne Marie and Denise were very responsive.
The prices were high. Not the above teams responsibility.

The whole team was great. We had a leak less than a week after moving into our new house and on a Sunday. Erik showed up quickly, was able to diagnose the issue quickly and fully explained the process to solve said issue. He took care of the problem, cleaned up, and also explained the other services that Trust 1 offered! Will 100% use again! Thanks Eric and the whole team!

Garbage Disposal replaced. Charged over $1,140 AFTER the device was installed. When asked upfront what the cost of the device would be, I was told the repairman did not know as it was in his truck. I explained that the device had been replaced 4 years ago and asked the average lifespan of it. I was told 3 years. When I looked it up online, it's 7-8. Company will not send an itemized receipt to show how they got to the $1,140+ price. When I called to speak with the owner, he said it is because "it costs money to run a business". This company clearly has no interest in being upfront, honest or provide justification for their egregious pricing. DO NOT USE THEM.

The sales person I dealt Was John V. He was very knowledgeable and worked with me regards to financial agreement. After numerous estimates Trust1 offered me a good product at a price I could Afford. The installers we friendly and efficient. Thanks to all who helped make this experience easy with no issues.

Thank You
Annette C

This is my second time this year using Trust1 for a big installation. This time was not as great as the first. When getting my estimate this time, I discussed with the gentleman that I was putting in a gym in the basement and wanted to be able to control the heating and cooling in the basement on its own. I even discussed with him already having a nest thermostat I wanted installed in the basement. I found out on the second day of the installation that it was not going to be getting its own zone down there and would cost another 7 thousand dollars to do what I had requested a quote for in the first place. Honestly would have gone an entire different direction than what I did had I known what I was discussing wasn’t actually quoted.

In addition, when scheduling, I was told it would take “one day for the boiler guys, one day for the duct guys”. I was not told the boiler was going to be turned off over night and that it would go into the second day. It was literally the coldest day of the year (record breaking) and I would NEVER ever have scheduled it for that. The poor gentleman who was installing it saw the horrified look on my face halfway through the day and realized no one had told me this. Kindly, he stayed until 2am to try to finish (he was lovely, to be clear). I had to have the company back 2x after installation was completed because the system kept tripping. The second guy who came through finally fixed it, saying it wasn’t installed/programmed properly. He also said he saw some duct work he didn’t like and would have the office contact me to come repair it, which I haven’t had happen yet (no one has contacted me).

Overall, way less than a happy experience and communication for a $23k job I would have done differently if I had been properly quoted for what I was wanting.

Matt and Brandon did an awesome job! Matt explained clearly my options for maintenance, and my potential future needs based on the state of our two HVAC units. He worked and delivered on my requests once I selected the services I required. Brandon replaced a duct that was broken with a new one in less than an hour. I highly recommend Trust 1 Services!

Matt was our service advisor. He thoroughly explained all issues and various fixes we could choose from. We are very pleased with Trust 1

When I made an inquiry on the website I was contacted immediately to schedule the appointment for the very next day. Eric and John Mac were excellent. They got everything I needed done quickly and with a very fair price.