Affordable Heat & Air

This is a review that has been a year in the making and in my eyes is long overdue. The reason its taking so long is because I had completely upgraded all the mechanicals in my home and I wanted to use everything and see how it all worked before I gave my review. I purchased my house on May 28th 2021 and we knew the work that needed to be done, we just didn’t know just how bad it really was. It all started when we called MassSaves to get an energy efficiency report and all the freebees that came with it. Well, was I ever surprised when I heard just how bad it was.
First let me say thank you to Brian and his team Very professional and great guys that did amazing work. We came in under budget, and I say that because there were little extras that Brian didn’t charge us for. Brian could’ve started work as early as the first week of June but asked if the work can be postponed until after the hot season because we did have working AC and many people didn’t. If he had started the work at my house it would delay the work to those homes that didn’t have AC and I thought this was great idea. Brian assured me that if anything happened and we lost hot water or AC they had a plan in place should that happen. The true hero in all this making sure everything was done correctly on time and on budget, was Jim! I can’t thank him enough for all the hard work he put in, coming on a holiday because we thought we didn’t have hot water, we had turned off the return valve and forgot to turn it back on. Great quality of work, and they made sure they used only the best equipment. We are also using affordable Heat & Air to service all the equipment. Because we had purchased so much equipment we had quite a few rebates that needed to be submitted it was so easy, in fact we didn’t need to do anything, Brian took care of all that and got us back some big coin. I recommend Affordable heat & Air to everyone, It would be a mistake to use anyone else, it’s your biggest investment and you should have only the best working on it. Here is a list of some of the work that was done.

Removed:
Took out the old hot water heater (16 years old)
Removed the boiler (we have forced hot water on the second floor)
Removed the furnace/air-handler for the first floor
Removed furnace/air handler for second floor, that’s right the second floor had the option of hot water or forced hot air for the heat.
Removed exposed plumbing
Removed two AC condenser units. (35 years old and not efficient at all)
Installed:

IBC Tankless hot water heater
IBC Better Tank 40 gallon hot water storage tank
Rheem Hydronic air handling system (for the first floor)
Rheem Air handler (for the second floor)
LG mini split (we had a sun room that didn’t have heat or AC)
Two Rheem AC condenser units
5 Zones using 007E-F2 EMC high Efficiency circulator
All new copper tubing and fittings, they used the Pro-Press to install all of it and it loos amazing
Two Ecobee thermostats

We shopped around before settling with affordable heat & air. Bryan definitely won us over , he was honest answered all our questions and didn't pressure us one bit. He even helped with the mass save process. Bryan & Jimmy did an amazing job converting our oil tank to propane in the midst of a couple snow storms. They were quick , efficient and kind. They cleaned up after themselves which was nice. They communicated with us every step of the way and we're ever available to answer our questions on the weekends when they were off. Jimmy actually came out on a weekend and brought us portable heaters when we ran out of oil in the middle of the project which was above and beyond. The overall experience was above and beyond.We had we had full trust in them.They even added a new water filter which was a nice surprise:) overall experience was efficient , reliable, and affordable. Would definitely recommend & use for future jobs .

Brian and Jimmy did an amazing job on my house. They replaced the oil heater with a natural gas heater and the job they did was nothing short of stellar. The way they laid the pipes is a work of art, and the heater work perfectly. I highly recommend them.

Bryan and his team did an exceptional job installing a new Combi for my homes hot water and space heating. When Bryan stopped by to discuss the contract work for the first time, he was prompt and did a great job explaining all the stages to complete the install. The whole process was great and will definitely use them again in the future.
His team was prompt when showing up each day, polite, patient when explaining details to someone going through this install for the first time, and kept the work tidy. I truly appreciate them taking a little bit of extra time to organize all wires and piping to create a clean look.
Lastly, the boiler is running great and I'm looking forward to saving some money each year in heating expenses.
HIGHLY RECOMMENDED!

AHA installed a new Hydro air system + new duct work and did a fantastic job! I applied for the heat loan through Mass Saves right when the program was implementing some major changes and Bryan helped make sure I was in the loop. He explained everything each step of the way, he was straightforward and honest. Great quality, workmanship and people. I would recommend AHA for anyone looking to get a new system installed.

Bryan treated me like a 2nd class citizen. He Was more concerned with WHO the other companies that were giving me estimates. He was rude and condescending when he pointed out that I didn't know HVAC so he didn't want to explain the process. Had no customer service etiquet. As I welcomed him into my Home, he was cussing which showed a lack of respect for me like he didn't want to be there. Very unprofessional. He made me feel uncomfortable and I had to kick him out of my house. I went with the company called Climate Design System for my HVAC business. THEY offer a better warranty service anyways.

I met Bryan by chance. His company was working on a neighbor's AC system. One of my units went out two days prior. I had called another place I had used in the past, but they didn't get back to me. After seeing Bryan's company working next door, I called the number on the truck. He returned my call within 30 min and said he would stop over when he was done. He came by and had my AC up and running quickly on the same day I called. His price was VERY reasonable. Overall, I was impressed with the way Bryan ran his operation. I will certainly be calling them in the future with any of my HVAC needs. I highly recommend Affordable Heat & Air. Thank you!

If you are looking for an efficient, reliable, and affordable contractor, look no further! Bryan worked closely with us from start to finish on the installation of our new HVAC system (along with heat pump). When we first got in contact with him, he came to our home THE NEXT DAY and thoroughly explained the process of installation and answered all questions we had. When the job began, Bryan's team members were an absolute delight. They were on time, courteous, and never left a mess at the end of the day. When the job was completed, we ended up having an issue with our inspection because the access to our attic was too small (not something Affordable Heat and Air was responsible for as this was how we bought the house), Bryan arranged to have the access way expanded and completely covered the cost for us! This was something he absolutely did not have to do but we were extremely grateful for. He also personally followed up with me several times after the completion of the project to ensure we were happy with the system and that it was working properly for us. It is so hard to find great contractors in this day and age but we are so happy we found Affordable Heat and Air. A+++++++

Bryan and his team did a terrific job with our furnace, air conditioner, and mini-split installation job. He was highly knowledgeable and willing to both explain his reasoning and take in our input on how we wanted the job completed. His team was efficient, courteous, and had terrific customer service/follow-through.

Update: Our house has two heating systems and the decrepit water boiler just died last week on us. Bryan had his crew out that morning to assess the situation and determined the boiler was kaput. He offered a number of scenarios (fix/replace/upgrade) and we chose to upgrade to a more efficient boiler/on-demand water heater unit. Within a week, the job was done and it all looks fantastic-- they have an incredible attention to detail and set up piping/wiring/valves to make sure any future repair or maintenance work goes quickly and smoothly.

We've had Bryan and Jimmy do multiple heating and cooling installs for us over the past year, and I can't recommend them enough to anyone looking for installation or service. We had them do an oil to gas conversion, a ductless split install, as well as a ducted central air system. All of the work has been top notch and there is clear attention to detail in the quality of each installation we have had them do. All the jobs have been finished quickly and they stand behind their work.