Pro Heating & Cooling

Sean was fantastic with practical knowledge of what would work and honest pricing. The Diogo and Fabio install team exceeded expectations for a clean minisplit line install, with a nearly impossible run under a 3rd floor roof deck with only a few inches clearance underneath and a tough run through the basement. Everything was done exactly on schedule and on budget. 10/10 would recommend.

After being quoted >2x the amount by another Heating and Cooling company for Mini Splits, Sean came in and gave us a very reasonable quote that we went with. The quality and service of the job however was more aligned with the first quote for twice as much. His crew was the utmost professional and left the job site clean everyday, and the work came out phenomenal. Sean also was an extremely valuable resource for navigating the MassSave program. I have recommended Pro Heating and Cooling to a few people already, and I don’t plan on stopping.

Sean was very reliable throughout our installation of Mitsubishi ductless system. He is very knowledgeable about minisplit systems, and his responses to questions were extremely detailed and helpful. Needless to say, we chose Pro Heating and the install was excellent! He was present during the installation and came by the next week to take the time to ask us how the units were performing and to answer any questions. He is responsive, friendly, and honest in his work.

Sean was great...we removed steam radiators and installed ducted heat pumps. Our place had some quirks with 2 rooms without any heat, one room needing a mini split. Sean was super creative in solving the issues and very communicative throughout. He helped coordinate radiator removal, upgrading electrical, and made the job happen during the window we were hoping for. we now have fully ducted heat and AC!
Pro heating and cooling also does plumbing and we decided to move our laundry from the basement to second floor. They were great with figuring that out as well!

Without hesitation I highly recommend Sean and his team. The installers, Diago and Fabio were professional, meticulous, and quick! We couldn't be happier with the entire process. Sean is extremely knowledgable about the heat-pump equipment.

I highly recommend this company. They were so responsive, patient and helpful with our Mass Save assessment. The work was terrific - timely, cleaned up after themselves, dealt with issues as they arose with installing (issues were house related not them). The employees who came to the house were so nice and respectful. Sean, the owner, was great - always got right back to us with answers and paperwork. Explained the new system (minisplits) and how to set up and use. Very familiar with Mass Save and what is needed. Highly recommend !!

Sean and his crew were great to work with to get our new mini splits installed. Professional, knowledgeable, and very responsive! We received multiple quotes and Pro Heating and Cooling was the best overall in both customer service and pricing. Highly recommend.

Update 6/18/23
I hate to post a negative review, but I feel compelled to modify the very positive review I wrote below. When we installed the Navien unit at my house, Sean had assured me that the system he recommended will qualify for the Mass Save discount (~$2500). He was kind enough to help with the filing process as well. However, the application was denied because the heater he installed was apparently labeled as "commercial" in the official system rating. I spoke to them to argue that it was installed in a residential home and should qualify; Sean also spoke to them at my request. But they said there is little they can do, . They asked me to file an appeal, which I did--but it was subsequently rejected. Ok, so what should happen then? I felt that Sean should be mostly responsible for this because he had assured me that the unit would qualify. But as a compromise, I thought we could split the cost or, in my last phone call, I suggested that he would give a "store credit" so that perhaps he can do some free maintenance later on. But, alas, he stopped replying to my emails and simply did not return multiple calls. I think this is really unprofessional.

Original review:
Our Viessmann boiler was dying and we needed a new system. I called several places to get quotes. Sean Pike (the owner) from Pro Heating & Cooling was able to come by right away, explained my options, and sent over an estimate that evening (boiler+redoing the pipes). We ended up going with a Navien boiler (a relatively new but increasingly popular brand) and Sean was able to get the crew out the day after the boiler arrived at their shop (which took 2-3 business days). Sean was prompt (he responded right away to emails/texts), reliable (he texted me a little before his arrival to let me know; he arrived at scheduled times), knowledgeable (answered my questions without rushing me), and gave what I thought was a good price. He even texted me the day after installation to see if everything was ok. I asked him about one review that described difficulties with the rebate--apparently municipal rebates are more complicated, whereas MassSave rebates are simpler and there hasn't been any issue with other people. I would highly recommend this company!

Sean and his crew did an awesome job installing a Mini-Split system in my home, from nothing to a complete system in two days, we are very happy with the experience.
Through there expertise and my wishes and desires, I have just what I wanted, good idea`s with good execution!!!
Thank You Sean and Crew!!!

I had a mini split ductless system installed. Sean and his team were very professional, did everything they said they would and the system works very well. Just though the most recent heat nice and cool! Thanks Sean and the pro heat team.