Kelley Mechanical

I purchased 2 new units and both failed within 2 years. I have tried to call multiple times and every time, I’m either hung up on or told my warranty expired and there’s nothing they can do. Do not use this company. They also have deleted previous reviews I posted under a different username.

So glad I found this company!!!

I lucked into this company when my air conditioner quit last week (August 2018, heat index 100 degrees, whew!).
It was by dumb luck I chose Kelley Mechanical for the initial service call. I was so impressed with Mr. Kelley's knowledge and professionalism, that when it became obvious the units needed to be replaced, I decided to give Kelley Mechanical the job.

Before choosing them, I tried to do some research about the company. I didn't find much: nine Google reviews, their website and their inclusion in the list of dealers on the Lennox website. (You have to dig into the Lennox website to find them, as Lennox shows only "Premiere" dealers first. It takes another mouse click to get to the real list.) Since the nine google reviews were all from some very happy customers, I decided to take a chance.

I am here to add the 10th happy customer review of Kelley Mechanical.

Their crew introduced themselves when a fellow named Freddie showed up at my door with a big bright cheery smile and made sure he was at the right house before he started disconnecting the old units. He was such a nice guy he had me smiling in spite of my considerable cranky discomfort (no sleep, sweat everywhere, you get the idea). You can't feel blue when Freddie smiles. It's a physical impossibility.

It was a very smooth operation, Freddie in first to get the preliminaries underway, more of the crew showing up as their part in the process came due. The whole installation was something to watch. (It was my first time.)

The crew members were all polite gentlemen, busy about their work. They were well spoken and respectful of my family, my pets and my property. Their competence was demonstrated by the efficient way they did their jobs. No wasted time or movement. Not as fast as a race car pit crew, but similar in that everyone had a job they knew how to do and did it without getting in each others way. Issues were quickly evaluated and resolved. Just the sort of thing you hope for when the heat index is climbing toward 100 for the second day in a row.

And somehow the crew always looked neat. Not the sort of thing that matters to me, but how did they manage it in all that sweltering heat where most everything else looked wilted?

After the last crew member left, I looked around prepared to do some clean-up. But there was nothing left for me. All traces of them were gone except for the lovely, quiet new air conditioner. All debris was gone, floors swept, etc.

I have to thank them for some good advice during the installation. Mr. Kelley pointed out that our basement had no vent or return which we really needed in that area of our home. It was one of those things we'd discussed over the years, but just never got around to. Thanks to Mr. Kelley I was reminded of the fact and now our basement is very comfortable.

Oh, one more thing, they sealed several cracks in our basement walls because they thought it was best for us and the new equipment. Just that little extra touch...

Mr. Kelley and his crew have done several jobs for both my clients and me in the Greater Louisville area. I have found that his consultative approach to understanding clients’ needs and wants to be entirely appropriate. Furthermore, I have found that his service rates are significantly advantageous compared to HVAC contractors in Louisville, Southern Indiana and Elizabethtown/Fort Knox.

If you want a job done right without any extra or unnecessary charges this is your HVAC company.

I am president of an HOA in Lexington . I have been very pleased with Kelley Mechanical’s service and professionalism. They are very prompt and I know they will get it done right the first time. I highly recommend them for HVAC and Electric.

They have been servicing my HVAC system for several years now and recently replaced my furnace. Very Professional and take pride in their work. They only use top of the line units such as Lennox and Goodman.

Very nice and also professional family! They are fast, honest, friendly and helpful. Would highly recommend with any hvac problems. They'll getchya fixed up! Thanks again guys, heat works great!

Can't say enough great things about this company! From start to finish, upfront pricing, they explained everything, and in 1 day AC installed and cooing the house. God bless you all for what you have done!!

Love this company! It's a blessing to find people that do great work and are HONEST. They also give you good options to get the most "bang for your buck."

My gym has had an ongoing problem with their steam sauna for the past few years. After they went with Kelly Mechanical it is working better than ever.