LBA Air Conditioning, Heating & Plumbing

Caesar was very professional and polite. I ask him to change a location for a valve, he made it look easy. He was careful not to let water drip on the floor and gave me good suggestions for placement of a water softener. I am pleased with his work.

Corbin was our technician, and he was fantastic. He was friendly, professional, knowledgeable and a good communicator he kept us informed on everything he was doing with our Air Conditioner and most importantly he arrived on time. Every time something goes wrong in our house I call LBA heating and cooling they’ve always been professional, on time and extremely reliable. I can’t say enough good things about this company and the people that work for them.

Corbin did a great job on the routine checkup and maintenance of my HVAC. He even noticed a small gas leak from my gas pipe and fixed it. Thank you so much!

We had Kaden come out to help us and he did a great job. He was very friendly and helpful by explaining the problem and the process to the solution.

Noah Michael, my technician was great. He worked non-stop to complete 3 toilet replacements along with new supply lines and shut-offs. He repaired my shower and it was such a pleasure to have a nice warm shower again. He was polite and professional and explained everything I asked about his process. Thank you, Noah!

I called to get a second opinion on work that i had gotten quoted by another company. Nicholas came and gave a quote at a lower rate than the competitor while also validating the work that needed to be done which gave me good peace of mind since it's a very expensive fix. Very kind and informative and my German shepherd liked him so that's always a plus.

I used LBA for a simple kitchen faucet replacement. Their service was professional, timely, and of good quality. However, their pricing practices are abysmal, deceptive, and unprofessional. Their home office gave me a quote for the service visit. The fee to send a technician is $120 (non-refundable fee, which is very common practice, no problem here.) But they would not provide a quote for the faucet replacement. How about a rough estimate, or even a price range? Nope. How much could it be, I asked? Simple 60-minute job? Maybe $200? They gave no response. So I scheduled the appointment, trusting in a reputable company charging a fair price. Then on the date of service, the technician walked in and immediately quoted $570 upon arriving at my house. This is their "standard fee for a faucet replacement", he said. Why on earth would the technician know this information while the home office did not? Note that this is their standard fee, and the job could not be more straightforward and simple: remove a Delta faucet, replace it with the exact same Delta model. Cookie-cutter job. 60 minutes. How is the price a mystery? And more importantly, how could it possibly by $570.

Rejecting his quote would of course mean that I'd eat the non-refundable $120 service fee. Accepting the quote would subject me to their bait-and-switch. This is the textbook definition of a racket. Any reputable company that is proud of their work and striving to generate repeat customers would provide a fair estimate upfront. Conversely, any company that resorts to strong-arming their customers into a high price for a simple job is led by inexcusable management. I'd like to think this was an un-intentional outcome. But the technician's well-groomed pitch to upsell me on their monthly subscription service (in order to get a discount on the faucet replacement) makes it pretty clear that their pricing practices are quite intentional. Inexcusable.

I’ve used LBA ever since becoming a home buyer 20 years ago. In the last two weeks, LBA technicians have installed a furnace, air conditioner, water softener and sump pump. They’ve all been professional, knowledgeable, skilled and thorough in answering my questions.

I know things happen but I would appreciate being notified when there is a delay. This is NOT the first time this has happened to me. I was notified at 7:40 am. that the LBA technician was at the warehouse stocking his van and would be on his way to my house shortly. No one arrived. At 9:20am I called LBA and was told the same thing--the technician was at the warehouse and would be on his way shortly. No one contacted me to say he was delayed and why he was delayed. When Omar arrived he said that a staff meeting had run overtime. It was not Omar's fault. He did a great job. I am frustrated by the lack of communication from LBA when there is delay. .

Just used LBA Services for the first time on our AC unit. Very professional and got us taken care of in the same day even. Would highly recommend.