A.O.Smith Water Heater Service Mechanical

Well like everything else when you need to use the warranty it might as well read as is no warranty just ask customer service specialist don't get me wrong the unit is good long as it's working

Good place for plumbing and heating and cooling needs. Would use them again

Very professional helpful polite and a great company
..I recommend Service Mechanical anyday!!!

I have used Service Mechanical many times in the past. The work done is always fast and completed correctly the first time. The workers provide tips for preventive maintenance to keep things working smoothly.

On Friday, 10/12, My wife called service mechanical. A tech came out augured and camera-ed the pipe and he claimed to find a break 37 feet out. (This is listed on the invoice he provided.) He used machinery that turned out to be malfunctioning after the fact, to point out where the break in the pipe was in the floor. The tech said he’d have someone call to schedule for this type of drilling and repair on Monday with an estimate. He charged us a total of 314 dollars for this. Monday came and no one called. My wife had to call service mechanical and they said that on Tuesday the person who schedules these types of fixes would be in the office. Tuesday came and no one called, so my wife made a phone call to get someone out as soon as possible. She called Summers Heating and Cooling and they scheduled us for Wednesday.

They came out on Wednesday and drilled where the previous tech said he found the broken pipe. When he drilled he couldn’t find a pipe even within 5 feet of the drilled hole. Summers charged us 1200 for this day of work drilling through the concrete trying to locate the pipe. They called American leak and scheduled someone to come out on Thursday to locate the pipe, he found no break in the pipe.

On Friday Summers came back out and augured the pipe and camera-ed (188 Dollars) and determined from the success of this auguring and running water through the pipe that there was never a break. They then filled in the concrete (212 dollars) and left.

The 314 billed by service mechanical was later refunded after they found out that their camera was malfunctioning and they apologized for not getting back with us more quickly also. I respectfully told the president that I would also want to be reimbursed for the 1200 I paid for Summers drilling into the concrete and trying to locate the pipe, plus the 212 they charged me to fill in the hole. This doesn’t include the price of my floor to be fixed, which I just put in in February.

I gave them the opportunity to do the right thing and they decided not to refund my money because they didn't drill to find the pipe, the only reason why I didn't use them to drill the holes was because they couldn't get back to me in a prompt enough manner and showed no sense of urgency to fix our issue.

I would never recommend this company to anyone.

I'm a service tech. HVAC ; here to help customers with their heating/ cooling/ refrigerator needs.

The best job done I've ever seen

I worked,great group of people to work with.

Great group of people, always fast and courteous.

Worker by the name of Terry has a habit of sexually harassing my wife at her job... And has previously touched her as well. Would not recommend them to anyone... Also, I would like to add that I'm looking to whip this guys ass for all his harassment. With being prior US Army infantry, I aim to permanently disfigure Terry.