Becht/Givens Service Experts

Tim was the service technician who came today for our routine HVAC maintenance. He was thorough and professional and a pleasure to work with.
We really appreciate his willingness to wear a mask while in the room with us since we are still observing COVID precautions in our home. Tim turned off all the lights in the basement and closed the gate when he left. His thoughtfulness was appreciated.

Tim, the service technician, was very professional at all times. He took the time to explain everything to me, once he completed his inspection in a manner that was easy to understand. He arrived on time and worked with me to ensure that everything was done correctly. I am very satisfied with the level of service and professionalism exhibited during this inspection.

I needed the main drain line in my house replace. Kyle came when he said he was going to give me an estimate. Showed up when he said he was going to. Did the work. Didn't have to do as much as he thought. Complete honesty. You don't see that a lot. Awesome experience all the way around. I highly recommend

Becht/Givens is great to work with! From the time I called to get plumbing service scheduled until the plumber leaving, everyone is very professional and courteous. Kyle did an exceptional job figuring out the plumbing issue and getting it fixed quickly. I will definitely be using Becht/Givens in the future.

Kyle Sherrod and his associate came out to give us an estimate on installation of a garbage disposal. From the get go, he was very personable and informative. He answered all my questions about the disposal and gave his own professional advice. He also answered unrelated questions about my water pressure which I greatly appreciated. Would definitely highly recommend.

Tim was very communicative and helpful! He showed me first hand what my issues were and was even able to get a sales consultant to come talk to me same day. Thanks for the good service!

Called Becht/Givens after receiving an extremely high estimate from BJ Heating & Cooling to fix a TXV on my Bryant Heat Pump. I had been with BJ for 18 years ever since I moved into my house. I stayed with them as I thought I needed to use them to maintain the warranty on my heat pump. Called Becht/Givens to get a second opinion as I couldn’t justify the amount I was quoted from BJ.

The technician, Jeffrey, arrived at my house during the scheduled time. He was very thorough in the diagnostic check he performed. He ultimately came to the same conclusion that BJ did as well, the TXV needed replaced.

This is where the service took the extra step and he secured my business. He took the time, unprompted, to see if the TXV was covered under warranty. Keep in mind, I assumed that I needed to stay through BJ to receive the warranty. When he confirmed that the part was still under warranty, it saved me additional money over what the normal price through Becht/Givens would typically be. Not only was the price that he quoted (without warranty) cheaper than BJ, the warranty savings allowed me to save even more.

It’s not always easy change companies after 18 years, but the thoughtfulness and calm demeanor of Jeffrey as he explained everything solidified the deal for me.

Tim was great. Explained everything about the results of his maintenance. He was also very sweet to my dogs, which I very much appreciated.

Gary and Ryan did a wonderful job cleaning and discussing my complicated hvac/dehumidifier/air purifier system to me. I have several filters on the system. They even wore booties on my carpet. You don't see that often. Thank you for a great job. They also called 20 minutes prior which is helpful for the 4 hour window. Appreciate it.

Tim was an exceptionally nice and professional individual. He was kind enough to give me a 15min heads up before arrival and was very punctual. After the inspection he carefully reviewed everything he did and answered any questions I asked kindly.