Onsite Plumbing, Heating & Air

I had an emergency gas leak back in January, and they were quick to get me booked, consulted, and rerouted my gas line. They did excellent work and it took only a few days.

My basement started flooding around 9 PM last night. I called every single plumber I could find online and none of them would send someone out here to check out the issue, apparently because there had been a lot of flooding in my area and they all had waitlists of anywhere from 24 hours to days just to get an appointment. But if you’ve ever dealt with a flood in the basement, you don’t exactly have days to wait before all of your stuff is ruined. But I called these guys and they had someone sent out to me in not only a timely manner, but he was also very nice and completely understood the urgency of the issue. You could tell he knew exactly what he was doing, which is nice when you personally don’t know much about plumbing. It took them two trips only because I needed a new sump pump, but they were able to fix everything within minutes once they brought the sump pump and installed it. Everything in my basement would have been ruined if it weren’t for them. I cannot appreciate this company enough and I definitely recommend you give them a try.

Best plumbing service in the Louisville/Indiana area. Had a leak that flooded our whole basement coming from a sump pump that had been tripped off. He reset the pump and we were able to drain the water out. Later, the pump had failed and the water had came back but deeper. He came back out and installed a new sump pump and drained all the water out. This was the only plumbing service that we could ever get ahold of in an emergency that was willing to show up, and they actually knew what they were doing. All of our things could have been ruined had we not called them.

Called, texted, messaged... never get any responses. These guys are jokers, Oh well, I wish Jimmy running the company still, and the outcome wouldn't be this way.

Always awesome. Been doing business with them for years. Always my first call. There is nothing more to add.

Had some communication problems to start but work seems to be good quality.

I have used these guys many times in the past for several things. Find/fix leak in the house, installing water heater, installing new bath tub and faucets, and today I had them install a new dishwasher. Each time they get to me quickly, have the most reasonable prices, and perform quality work. I will always use these guys for my plumbing needs!

We had Onsite replace our water service line that was leaking under our driveway. They were quick to respond and affordable. When they replaced the water service line, they cracked our sewer line. They stayed after business hours on a Friday to make sure the part they broke was fixed. Our yard was left an uneven mess, I wish they would've tried to pack it down before they left - it would've saved us from a lot of manual labor in the weeks to come. They did call and check to make sure nothing was leaking the following week, which was very much appreciated.

Due to time constraints on a weekend, I hired the first plumber that arrived to fix our problem - after calling 3 w/n 15 minutes. This guy was very friendly and courteous, solved the problem but created new ones & overcharged for the equipment he installed. I called Onsite and set up an appt. They arrived 35 minutes before scheduled and corrected everything w/n 40 minutes that the previous guy had messed up. We've dealt with Onsite for several years and always get top-notch service. Today's experience earned them another A+

We used Onsite for a renovation job in our home. It was a big job and took a lot time. There were some frustrating moments during the renovation but that is to expected. I have learned that communication is key to any successful renovation. Onsite was great to work with. Their line of work can be unpredictable given emergency situations that arise. Patience has to be practiced by all involved. Our experience with Onsite was very positive. I would use them again and have referred friends and family to them.