Arrowhead Heating and Cooling LLC

Horribly disappointed with the service and equipment I received and am receiving from Arrowhead. The person that installed my unit missed multiple scheduled appointments, and when he finally did show up he was very late. After “forgetting” my new line set for my brand new A/C unit that they installed, they said that using the old lines would be fine. When it came time to use the new A/C, the lines were leaking and freezing. When I called Arrowhead they said they would have a technician call a little later that day. No one ever called me. I called them the next day and made an appointment for Monday at 1pm. No one ever called or showed up. So I called them yet again and made an appointment for Thursday between 10am-12pm. Wouldn’t you know....no one called or showed up. I called an explained my frustrations to them. The person I spoke to was incredibly unhelpful saying that no one has shown up probably because “I used a different phone or did not answer my phone”. After I explained to him that that was not what happened he continued to make more excuses or blaming me. So now I have spent $2500 on a new A/C that I can’t use and they will not have someone show up to fix it. This company is a joke! If they had not been the ones who supplied and installed the unit there is no way I would still be wasting my time trying to have them fix it. The guy that answered the phone and Arrowhead even said, “well it seems like you would use another company after all this”. Please do not make the same mistake I did and end up infuriated and regretful. Use a different company that actually cares about there customers and the service they provide!!!

Enoch came early the following day, which was the only time I could have him out this week when my AC went out. Replaced the capacitor and changed my furnace filters in less than 20 minutes and did not try to up sell me for anything I didn't need. strongly recommend him and Arrowhead Heating and Cooling LLC!!

I had Enoch fix a door problem at our rental house last week. He was able to come the next day to fix the problem and paint within a timely manner. He offered helpful suggestions and did a quality job. I will be hiring him in the future and recommending him to friends.

The wonderful technician came out to my residence early enough to give me a consultation for installing central air into my house. He was very informative and of great assistance as well as able to answer all the questions I had diligently. Would recommend them to anyone. Kudos!!

I'm very happy with the service we received. The technician was very polite and professional, and he explained everything to us clearly. He was also able to work on our heating unit when no one else could figure out what was wrong with it. We will definitely use this company again in the future!

The technicians are friendly and professional, and they always do an excellent job. They're even able to fix things that other companies couldn't!

Eric, the service technician was very helpful. He explained what he was doing to service my air conditioner and why. I would highly recommend him. Good service & prices.