Pillar Heating and Air Conditioning Service

Fast and efficient, family hired them after another company didn't call back and it was getting very hot after a couple of days with no air conditioning. Pillar was on it, same day repair when other companies needed more time. Gave good advice regarding filters and knew what they were talking about. Thank you! I will recommend them to my friends and family.

Our AC recently went out. Pillar Heating and Air was able fit us in with their tight schedule to repair before the holiday weekend. We have done business with them before. The company provides an excellent service. Most importantly their sense of care and integrity.

Jeff came out because I had a strange issue with my ac. It was barely working and when I shut off my ac part of my electricity went out. Jeff took less than 10 minutes to figure out it was a ComEd problem and even took the time to explain what was happening.

Travis was recommended to me by our real estate agent. He is exceptional! He knew exactly what was wrong. He’s very smart, honest and great to work with. I called late at night and he returned my call within a few minutes. He came by at 8 a.m. and in about 15 minutes I could feel cold air again! Thank you for taking care of us and making sure we were safe in this heat by handling it so fast.

Travis was great! He was very informative and walked me step by step on what was the issue with my furnace. He also gave me tips on maintaining my furnace and the type of filters I should use. I will definitely give Travis a call if I have any other issues in the future. I highly recommend Pillar Heating and Air Condition.

Fast, attentive, reasonable pricing, and quality equipment.

Pillar came out to look at my 20+ year old contractor's grade central AC system after it stopped cooling. I talked to Travis (the owner) on the phone and he sent Adam to see what was wrong. It was no surprise that my unit needed more work than it was worth and we discussed replacing with a new system. The quote was reasonable, so we set up an installation date and Adam did what he could to temporarily fix to my old unit to keep it running until the new unit could be installed.

Pillar uses American Standard equipment , which are the exact same products as Trane, and both are top rated for reliability.

We went with the basic Silver Series AC unit as recommended by Pillar. They said it's hard to get your money back on the added cost of a more efficient unit with how short AC season is in our area. There was no up-sell for a more expensive unit. Our new AC is quiet and works great.

Installation took 4-5 hours. Travis, Adam & Jeff were all on site for the install. Great job and Thanks! We will use them again and highly recommend them.

I cannot personally recommend anybody better than Travis with Pillar. This gentleman with integrity is kind, clean, organized and HONEST. Unfortunately I moved out of state and cannot use Travis at this time. I would recommend Travis to anyone that calls this gentleman into his house for service. You will not regret it. He will take care of you in a professional clean respectful and truthful manner. He actually found a recall due to his extra efforts and investigation because that’s how seriously he takes his personal customer commitment. I was able to get some of the furnace replaced at no cost because he took the time to investigate. Thank you so much Travis you are the best.
Teri in the red barn & house in small town

Travis is amazing! I have used his services a few times and recommended his company to anyone looking for a reliable HVAC professional! I highly recommend his work. He was able to squeeze me in last minute and did an astonishing job on our new unit! He followed up with us before/during/after the whole process.

First time customer but the previous home owner had used Pillar to install and maintain the HVAC system and it’s obvious why. I Called during a heat wave with the house at 85 degrees. Was told they would be out at 3:30 and Adam arrived an hour ahead of schedule, knew his stuff, explained why the 13 years old part went bad, and got the repair done quickly. Highly recommend Pillar for anything HVAC related.

You can tell a lot about a service provider when things don't go exactly right, and Travis earned my business when we hit a bump in the road.

Purchased HVAC system through Pillar. Travis was very straight forward in the sales process - factual, on point and didn't attempt to "step me up" to a system I didn't need. Also, the price was competitive, and I didn't hear, "we'll match any price" heard from other installers. One goes through the shopping process to obtain price estimates which, combined with the product benefits and features, are part of the value proposition. I prefer a strong proposal from the start - something I received from Pillar.

We were replacing a 23-year-old system, and, unfortunately, the new one made a low, air-induced, rumbling noise after it was installed. I noticed it right off - it wasn't terribly intrusive, and I actually got somewhat accustomed to it after a few days, but Travis and I agreed it wasn't right. Therefore, he came back twice at about 2 hours a visit to remedy the situation. Finally, he replaced my 1" filter with a 4" filter - which meant he had to rework/replace venting by installing a larger filter box - not a cheap date both in time and parts - no charge.

While I'm aware this should be part of the installation - the time and effort he made to "make it right" is noteworthy. I'm sure it impacted his bottom-line on the install. I greatly admire Travis' positive attitude, drive, perseverance and urgency to get it right.

In short, Pillar earned my business and this recommendation.