Gerralds Heating & Air

Had pin-hole leak in high pressure line between house and outside unit and lost all 410A (10 lbs) refrigerant. Had one of the other big name Savannah companies in town come out and was estimated $2250.00 and repair done in 5 days. Called Gerralds for 2nd opinion. Came the next day, diagnosed issue, repaired leak and re-charged system for $1050.00. Would definitely use again. Very knowledgeable.

Late last summer the inevitable happened! The temperature was around 100 on a Saturday night when the AC went out. I phoned the number listed and quickly received a return call from the on call technician. Moments later I received a text from one of the owners Travis Gerald to assure me we would be taken care of. The technician arrived on Sunday morning and determined that a replacement unit was needed. I received several calls from Travis Gerald to discuss replacement costs and arrange time for the repairs to be made. By Tuesday morning the crew arrived and had the unit replaced within 3 hours all while being professional and courteous. We were more than satisfied with the communication and service from start to finish that Gerald's provided. We highly recommended this company for your heating and air conditioning needs. John and Lynn Williams

I have used Gerralds for two years now and I absolutely love the customer service they provide

Our HVAC stopped working, after much patching. We waited 3 weeks before contacting Gerrald's, in hopes that it was something we could refill with freon. When we finally shared what happened, we were placed as an emergency and a team of 2 came to our home to remove and install our new HVAC.

I have read reviews where people have complained about Gerrald's rescheduling due to emergencies; situations like this are why. I would hope that if you may run into this issue, that my semi-annual services can be pushed back in order for your family not to suffer in this Georgia heat.

I appreciate the staff and all who were involved to get our family cool. We have two properties that are serviced by Gerrald's and we will continue to utilize their service.

We used Gerrald’s Heating & Air to repair and clean our duct system. Marty was great! He explained the repairs he made and why they were so important.

We love this family owned company and the quality work they do!

After the duct cleaning, we had a REME HALO air purifier professionally installed that actually cleans your air! Peace of mind during these trying times!

Highly recommend this company if you want a personal and professional experience. They definitely treat you like family!

Please be warned. This company does NOT do good work. This company installed all the units in our neighborhood, which is within the last 3 years. Almost everyone in the neighborhood has had some trouble with their unit(s).
Personally, I've needed to repair the expansion valve on both units and the compressor on the downstairs unit. There is no reason for a unit that's three years old to have these issues, other than poor installation. My refrigerant was leaking and when the technician came out they laughed and said, "we'd recognize those poor welds anywhere".

I recently purchased a Carrier Infinity Series, top of the line unit from Gerralds. Initially they came in and cleaned my ducts; however, the state of the unit I had was atrocious. Gerralds replaced my unit and my electric bill has been cut in half. The old unit had disgusting black mold so knowing that I’m breathing clean air in my home helps me sleep better at night. I highly recommend the professionals of Gerralds. They know what they are doing in regards to all thing HVAC! I highly recommend this company!

Gerrald’s Heating and Air did a fantastic job replacing my AC unit. Mark Gerrald gave me a good fair price on a quality Carrier unit, the office personnel were wonderful and the install team was great. I could not possibly be more pleased with the entire installation. My other AC unit will soon need to be replaced and I won’t consider any other AC company than Gerrald’s Heating and Air to do that work.

First time customer 7-12-19. Surprisingly excellent service from beginning to end. My regular HVAC service was unavailable so I called Gerralds. From my first phone call to having cold air was roughly 3 hours. Payment was made online a few days later. Absolutely no complaints about their services. Stay cool.

I've been here 12 years and this is the 4th local company I've used due to dissatisfaction. Thank goodness I decided to call Gerralds. Truly an asset to this community as an honest local heating & air business. Thank you all for everything. From the installers to the office, you were all phenomenal. If I could give you all 10 stars I would.