M & W Heating and Air

It was tip top service from beginning to end with these folks. They were honest, informative and hard working. They were even nice enough to inform us that the majority of our vents were facing the wrong direction (which we had no idea) from when our house was built. They fixed that problem free of charge. Super polite and respectful installers. Would recommend M and W to anyone!

Quoted install service, Inspected area to ensure they could provide install service. At the day of installation, after we have spent money and invested time for the install. They say they cannot perform the install. The reason they could not perform install? They said they couldn't install used equipment. We had 2 brand new still sealed in box and plastic systems fresh off a pallet from manufacturer. We did have one used system, but They inspected it and said it was fine. A third new system would have been purchased if it was an issue. Definitely not standing behind there verbal or on paper commitments.

I wouldn’t deal with anyone else! The entire staff I’ve had the privilege of dealing with were great! Had me up and running on an emergency call on a Friday night. Did what they said they would and got a quote on Monday for a new unit (my choice no pressure involved) within a day had a whole new unit in my house! Wow talk about service. In a world we wonder who to trust with things we can’t do ourselves it’s great to know we have a hard working honest and friendly company in our area!

We called M&W on a Friday afternoon on a holiday weekend when our AC went out. Bubba was on call and we were sure excited to hear that he would be out to come fix our AC right away. He arrived on time, he fixed everything and explained the process. The price was affordable and was a pleasant experience all around. Top class and top service, thank you for saving our holiday weekend!!!

Very bad experience while building our new house in 2014. They didn’t tape the ducts well and left them with sags and bends that restricted air flow. They put one average size return in the main floor and had way too much ducting Running like spaghetti. We had it repaired and corrected but not by them. There was some disagreement while system being installed and they threatened to remove the unit because they got the idea we weren’t going to pay them which was never said by us.
I write this now after six years because we are building a new house and our New contractor hired a very responsive and dedicated company and we now realize how things should be handled by a professional contractor. Day and night difference!

The M&W Heating and Air team is so very prompt, professional, and experienced and stand behind their work totally. Their knowledge and attention to detail is supreme and their customer service is outstanding! I've recommended them to many of my real estate customers, fellow agents and use them for my personal home.

We have used M&W for many years. We always recommend them to our friends and family. You can count on them being fair and doing a great job.
Jeff and Cindy Evans

Our 31 year old A/c unit was failing in the dead heat of summer! It was on it’s last leg and past time to replace it. We began to shop around with different companies and finally chose M&W Heating and Air. So glad we did! Everything from start to finish was professional and completed in a timely manner. Other companies tried to price gouge and take advantage of our misfortune but not M&W. M&W Heating and Air is the best Heating and Air company in Macon for certain, and all of Middle GA as far as I am concerned. Thank you M&W!

M&W are awesome!!! Our heat at out location was out for almost a month. M&W came out on a wet cold day to fix our unit. It only took a hour and a half. I would recommend them to anyone that may have heating and air problems.

Thanks
InstaLoan of Warner Robins

Gave us a quote for a Mini Split Heating/Cooling System install in 3 apartments. To get the scope and plan for the job, we scheduled so they could view all apartments inside and out. They said an electrician needs to do the electrical before the job can begin. I promptly got an electrician out so the HVAC install can begin. After many postpones because of weather, on the day of install, before they even go inside any of the apartments, I’m told they won’t do the job for the quoted price. They claim the quote was for one apartment and not 3, but I show them that the quote is broken out for each apartment (It even listed each apartment address). I will have to talk to the “Boss” who is “busy and will call me back” and they leave. I’m left with electrical work that wasn’t needed (Other company quotes included doing electrical), Unhappy tenants that all adjusted schedules because of this, and having to reach back out to other HVAC companies. Other HVAC Companies gave me better quotes, but M&W had 5 star reviews so I trusted them more... Trust misplaced. Very disappointed.