Advantage Air Conditioning of the Treasure Coast

Started by calling them to perform routine maintenance. Our AC system is 3 years old and the duct work was 30 years old. Joe came out and inspected everything. He was very knowledgeable and friendly. He found some mold inside the handler unit and cleaned off what he could. He recommended changing the duct work out since it was so old and probably also moldy. We decided to use their financing option and within the week we had John and his crew of 6 or 7 at our house. They were clean, polite, professional, and friendly. Once they started bringing down the old duct work we knew Joe was right. Each piece had mold. We are so glad we did the work. The air works great and we had an air sensitization system put on and it has helped all of our allergies. Highly recommend.

On 2/5 My upstairs A/c wasn't working. Advantage Air came and "fixed" it for $204.23 On 2/12 it wasn't fixed, I was charged $25.00. On 3/16 They installed a new A/C for $3,750.00 I was told the lines were fine. On 7/2 my ceiling flooded. I called a roofer that looked and said the water was coming a duct taped pipe from the A/c. I called ,repairman came and the first words before he even looked was" that's not a warrantied item. He said the drain was clogged and that's what caused the leak. I told him less than 4 months before I was told that they were fine. He tried to tell me that they can clog in that time. I have lived in South Florida for 27 years and never had one clog. He brought over a vacuum, cleared the drain and charged me $85.00. Before he left, he went up and got the duct taped pipe and took it with him.. Advantage Air is the perfect name for them, I was definitely taken Advantage of.

I knew eventually I would have to replace my 13 year old air conditioner which came with the house when I purchased it. I saw the Jetson Appliance offered air-conditioning with a third-party and opt to take advantage of it.
My experience from the proposal, the purchase and the installation was very good. The installations guys, Rob and Steve did an exceptional job and took the time to do it right.
I cannot express how delighted and happy I am in having selected Jetson’s Appliances, Goodman brand air conditioning unit and Advantage Air for the install. Thanks again!!
J Clark

Never had a problem until they sent a different tech out. Owner is completely rude and doesn't try to help solve issues only cares about himself and what goes into his pocket. Never useing this company again. He litteraly will talk to you like your incompetent.

Liars and theives. When you can't be upfront and honest with your fees, I cringe to think how shoddy the work is, and how soon until I have to pay again a reputable company to fix what is wrong.

Avoid these liars. I've made a compliant with Carrier on how these liars represent the brand.

Do NOT purchase a Goodman unit through this company!!! We are real estate investors and have NEVER experienced such a costly repair on a unit that is under warranty for parts. PLUS, they charged us to restock the old coil and labeled it as a 'warranty fee'. BEWARE!!!

Totally unqualified to install any Trane product! Sold us a unit they were not qualified to install. Technicians were not trained to install or to handle aftermarket problems! They never pulled a county inspection. 2 years later, flunked inspection by county. Company will not honor contract. Extremely poor rated.

Dawn, the customer rep, is possibly the rudest person I have ever spoken to. She called me 50 minutes after my scheduled service appointment to inform me that because I wasn't as important as a motor replacement call that had just come in, that she was going to reschedule me for the next day. What Dawn failed to account for, and I then explained, was that I had taken the afternoon off of work to accomodate her, and her tech was already 50 minutes late. She then stated that the only other tech available was unqualified to do routine maintenance on the unit, but she'd send him if I refused to reschedule. I expressed my concern that she would suggest that their techs are unqulaified and then asked to speak to her supervisor or the owner, she said "No." - she didn't actually mean what she had said, that the tech would be fine and she'd send him along. Sam showed up almost two hours late and was definitely bordering on unqulaified to be in the field. I feel as though my time has been wasted and that my own busy schedule matters for nothing to Dawn or the company she works for. I will not be using them again for ANY type of maintenance and will be only too happy to discourage anyone looking to replace their unit to look elsewhere.

Note to Dawn: Learn some manners. Don't chew gum while on the phone with customers. Use your "please" and "thank-you" words. Learn to identify yourself at the beginning of the phone call rather than waiting for your customer to finally ask "WHO am I speaking to and WHAT are you talking about?" If someone on the other end of the line is unhappy and asks to speak to a supervisor, at least have the decency to lie and say something like "I'm sorry, he's not in the office, but I'd be happy to have him return your call when he returns." rather than just saying "No." You have a LOT to learn about customer service, Dawn.

Very poor workmanship. Can't seem to do the job right the first time which results in additional visits and repeated problems with my A/C System. The Manager is arrogant and rude and even told me if I didn't like Advantage Air I could just get another company. I took his advice and did exactly that. STAY AWAY FROM THIS PLACE.

Stay away! Horrible customer service! 700$ in repair costs of things that weren't fixed since November 2018 to now May 2019. Billed for but never fixed! Stay far away. Now have to pay 4000$ for a whole new one.