A/C Technologies

My complaint is that I was fraudulently charged $350 for a service that was never supplied.
In mid-September 2012, A/C Technologies, Coral Springs, Florida, repaired my air conditioning unit, which had been damaged by a power surge during Hurricane Isaac. I was out of the state at the time. I expressed an interest in having a power surge protector installed on the unit and asked for further details on such things as warranties. I received no response. I was finally able to speak to the A/C Technologies technician, (named Matt), by telephone. He told me that the surge protector was already installed so it was too late. Rather than pay to remove it, I said it was OK to leave it in place.
In April 2013 (last month) I had another breakdown of the same A/C unit and called a different A/C contractor as I was dissatisfied with A/C Technologies. I asked this new technician to show me the surge protector. He said that there was none. Fearing future power surges I ordered a protection provided by FPL. Their specialist also confirmed that I had no power surge protection provided. Clearly Matt lied.
On April 29, 2013 I called A/C technologies to complain that I had paid for something that I did not receive. I was first told that the devise was not provided and I did not pay for it. However their invoice dated 9/14/12 shows the $350 as a line item described as INSTALLED A NEW SURGE PROTECTOR as part of a total charge of $825. Additionally, my MasterCard statement shows a line item payment to A/C Technologies of $825 which comprises $475 for the repair originally contracted plus $350 for the surge protector.
A/C Technologies finally proposed the remedy of installing the surge protector now. Obviously this was an admission that they had lied in the first and second instance. Needless to say, I had lost all confidence in this company and in any case now had the FPL protection in place. A/C Technologies never answered phone calls to resolve this nor agreed to refund the $350 they had stolen from me.
Furthermore, I will add that the work originally contracted was a warranty repair covering parts only. I expected to pay for the labor only. But A/C Technologies added a “warranty fee” of $150 in addition to the labor charge. I called the product manufacturer, Rheem who told me that they don’t charge a “warranty fee” and they never heard of such thing. In fact they thought it sounded like extortion.
This is not a customer complaint of dissatisfaction but an accusation of theft pure and simple.

A/C technologies were amazing to work with! When our ac broke they promptly showed up and worked around my schedule to get a brand new ac in our home. Our home is always the perfect temps tire now and our electric bill has gone down!

I have been using AC Technologies for several years- always on time, courtesy and HONEST!!! As a woman - who is not savvy in the AC Techno area - they could have told me that I needed an entire unit - and I would not have known any better - instead - it was just my line that was backed up - I have used them when I lived in Boca and still using them in Delray!

Honest, Professional, and Responsive. I have been using AC Technologies for many years. Their customer service is spectacular and their technicians are top notch, especially Kurt.

Called to have duct work done in our commercial warehouse. I found them to be reliable, showed up on time, staff was professional and cleaned up after job was done. Price was good, would highly recommend this company.

I just want to describe what I recently experienced with this place. You can decide yourself if you want to use them or not.

My A/C recently broke on a Friday night. So I called A/C Technologies to get someone to take a look. I called them because they installed the unit about 4 years ago. The guy came and did some diagnosis. He said there is a leak in the system. He pumped in some Freon to get the system running. For the visit, he charged $225 dollars. $125 for emergency visit, $75 for labor per hour and $25 for the Freon.

Couple of days later two guys came to do leak detection. One of them, whom I later learned to be the son of the owner, quickly identified the leak to be in the coils of the indoor unit. When I asked him about other possible leaks, he said that to do that would cost me about $300 because he needed to cut the pipes and re-solder them. He even suggested that they may have to re-route the pipes and that required to go through the attic of the garage or even the house. I was puzzled about this. Later he said that's not needed because the pipes don't go underground. So they are not likely to be damaged. Everyone knows that the pipes are copper pipes, that's the first time I heard that they need to reroute the pipes all the way up to the attic to connect to the indoor unit.

His estimate for the whole project is $450. The estimate is about two hours labor at $75 per hour. $150 fees for exchanging the warrantied unit, and $150 for the Freon. I paid $100 deposit and they left.

Two days later other two guys came and replaced the unit. I paid the remaining $350 after the work is finished.

I was really busy with my work during that period, so I just wanted to get everything fixed and finish my work.

A few days later I emailed Rheem about the $150 fee. The next day Rheem called me and I was told that the unit it under warranty and Rheem doesn't charge any fee for replacement.

I then called A/C Technologies to ask them to explain to me the fee. The person who spoke to me said that Matt, the one who did the estimate, wasn't available. So said that she would talk to him and get back to me.

I waited for the call, which never came. I then called in the morning next day, that person wasn't there. So I left a message. No one called me. The 3rd day, I called again, and was able to talk to the first person, she said that she would talk to the manager and get back to me. Again, no one called me back. This was Friday. So I called again on Monday morning. I was told that the first person wasn't in, she would be in in the afternoon. I called again in the afternoon, then I was told that she would be in after 3:00.

At this point I asked to speak to the office manager or the owner Russ. She put me on hold for a few minutes and then came back to me with a new explanation for the charges, she said she got this from Matt. The new explanation is: $150 for labor. $250 for 5 pounds of Freon and the remaining charge is for miscellaneous. I asked about the miscellaneous, she said like pipes and other materials. For the whole project, they only used some PVC pipes to reconnect the drain. Nothing else was used.

Then I asked to speak to an office manager or Russ. She said that there is no manager available. Russ, the owner, is on indefinite medical leave and will not be available. A/C shops typically have everyone together to assign the jobs for the day. I asked about anyone in charge at that time. I was told that no one would be in charge in the morning.

Thus that's my story, it's long and may be boring to many people.

Thanks for reading.

P.S. I called Rheem about anything they can do. Rheem said they can do nothing. Next I'll file a complaint to the State of Florida.

Terrible company don't ever use them they don't send their tech out at the appointment time told and don't even fix the issue. Whenever you try and reach Heather the owner she tells the girl working in the office to never transfer your call to her and to handle it themselves. They don't even train their employees properly. Terrible company!! They just want your money and not give you proper professional service and the owner Heather is completely unprofessional and treats you like a dollar bill and not a client!

Recently moved into an older (1974) home in Margate, FL. Most of the homes in our 70s-era neighborhood are running large inefficient "package" ac units. (The design confines the air handler and condensor into a single unit outside the home. With most modern "split" systems, the air handler is in the garage or house and the coils are outside.) Just a couple package unit replacements are available because of the older design, and the replacements can only get up to a 13 SEER rating. We called several S. Fla. companies for quotes to replace the house's 13-year-old package unit, which could not cool below 84 degrees on typical summer days. We also asked about the cost to convert to a modern split (16 SEER) unit. All of the companies that responded, except A/C Technologies, said converting to a split unit would be extremely difficult, if not impossible. But Russ from A/C Technologies said he'd done a hundred of them and it's not a big deal. A/C Technologies converted our house and installed a split unit for $500 less than the first quote for a straight replacement of the antiquated 13 SEER package unit. The company sent a team of four who spent roughly six hours on the job. They made minimal alterations to the house and completed the job for the original estimate. They said the key was their employees live in the area and have learned how to convert older homes. It really does pay to get multiple estimates.

Awesome job done cleaning my ac vent.
The guys were professional,knowledgable and clean up perfectly.
They were just awesome with a capital A.
I wish I could giv3 them 20 Stars.
Job done at 4015 Banyan Trails
Referee by Servpro.
Review by Homeowner Joan.

I have used them in my personal home as well as rental properties, I have also referred them to many friends and coworkers. I’ve never had an issue their team has been running a family business for a long time.