Valley Air Conditioning & Heating

Rich and his crew installed a split level ductless AC/ heating unit for our home in April 2022. They were efficient, professional, helpful and reasonably priced. After a few months I noticed cracking in the cladlite pad that the heating pump rests on. I contacted Rich and within short order he had a crew come out and replace the pad with a new one at no additional cost. This dedication to providing quality service and taking care of customers leads me to write this review recommending Rich and his team at Valley Air Conditioning and Heating to anyone in the market for the services they offer. Great company!

Shout out to Valley Air Conditioning and Heating. They installed a ductless split unit A/C in my family room (old house, no ducts). It was only a one-day job but the team of two plus an outside electrician did a thorough and professional job. Their scheduler (sorry can't remember her name!) was also really pleasant to deal with on the phone. Warm and welcoming. But what REALLY impressed me is that they (snail) mailed me the warranty WITH A THANK YOU CARD! Team Valley - I still have the card on my desk! I can not tell you how many businesses I have dealt with where they have made me feel that I should be thanking THEM for taking my money :) - This simple act of acknowledgment was very powerful and guaranteed you a customer (and referrals) for life. Thank you!!

Valley AC installed a new ducted system and two split systems. Pricing was very competitive. Rich and his crew of four came prepared and got to work immediately. The crew was professional, courteous, and their work was exceptionally clean. We are a customer for life and highly recommend Valley Air conditioning and Heating for your needs. Very impressed.

I was very impressed with the staff that installed our central air conditioning system in our home. They were knowledgeable about the process and the equipment that was being installed. They spent time with us to explain our new system and demonstrations on how to work our new unit. The gentlemen were polite and professional. The part that impressed me besides their knowledge, was how neat and clean they were during their time with us. They respected our home as if it were their own. I highly recommend this company for their quality work.

Rich and Valley Air conditioning & Heating is the best in the Farmington Valley and beyond. When I purchased my first house, I knew to call Valley to have them service my unit. From trouble with my furnace in the winter and to AC on the fritz in the summer.... Valley is always there for me. Rich was out in about 3 hours after I called with an issue...24 hours later...Rich not only got us back up and running...saved us a massive headache when he discovered the vendor used by the previous owner had installed a fan backwards! Valley is the best!

The entire experience was excellent. The folks at Valley A/C & Heating were not pushy on the sale, listened and helped us make a good decision on a quality (Trane) product that was right for our needs. The installation team was neat, thorough and friendly. They started and finished right on time. It is nice to have a reliable heating system!

This is the best HVAC company I've ever used. I recently called another company for repair, and I dreaded seeing "the binder" come out for the upsell presentation, later realizing out they sent a salesman and not technition. Tried to get me for a few thousand dollars on new duct work, and left me without a working a/c. Called Valley for a second opinion/fix. The incredible technition came in, did an inspection, explained my system to me and told me it was a simple and inexpensive fix. Left me with a working A/C (it didn't need new ducting), and I didn't have to sit through an upsell pitch. 10/10 plus 10 more.

Valley AC and Heating replaced our 1980’s central AC system which included some alterations to our existing duct work. Best pricing apples to apples. Very happy with our new central AC.

The techs showed up on time and where very professional. They explained everything from beginning to end of what they had to do . I felt that the job was done efficiently and at a reasonable price . I would strongly recommend this company and look forward to having them perform more work in the future .

They did an outstanding job installing my new ductless AC system. A fair price, nice people and efficient. Highly recommended.