Thin Air Heating and Cooling Repair

I called Thin Air Appliance when my oven door cracked in 2 places. Had never used them so didn't know what I was in for, but was pleasantly surprised when they got to my house. First of all they were very friendly, knowledgable and professional. They new exactly what to do, how long it would take and were very transparent about pricing and exactly what would be done. They were also very easy to make an appointment with, could come soon and at the hours I was available. The cherry on top of my great experience with this company was that these big guys loved and played with my cats. I was very pleased and would not hesitate using them again or recommending them to a friend. Thanks Thin Air!

Donald was responsive, efficient, professional, and quick. He was able to come the very next day and assessed the issues we had with our AC unit quickly and efficiently. His invoice was itemized and detailed with pictures! I absolutely appreciate this level of thoroughness. Prices were fair and reasonable and we could not be more pleased with the quality of his work and plan to keep him on speed dial for any future issues.

I contacted them for a quote, and Donald was immediately responsive and able to provide me a quote over the phone to replace the glass top of my electric Samsung stove. The price was very reasonable, and unlike other companies I contacted, they were able to order the part and replace in just 3 days. I was very pleased with the results and I will definitely use Thin Air Appliance again! Thank you!

Thin Air came out to replace my AC unit. I contacted them after I received a ridiculously overpriced estimate from another company. Donald contacted me right away and told me that the previous estimate I was given was outrageous. He explained that all of the items that were listed on the quote from the previous company were all service items that should come standard with any AC install. Thin Air's quote was less than half the quote I received from the previous company. After I let Donald know that I was still waiting for one more estimate, he asked if I would give him the chance to match the final quote if it was lower than his. It was a little lower, so he matched it and then some. He brought a team of 3 to my install, and they were finished in about 3 hours. They were fast, efficient, and very affordable. They even installed a smart thermostat for me, and explained what I needed to do to get it connected to my home network. I couldn't be more pleased with the work they did. I would definitely recommend them!

Donald and his team did a phenomenal job and were incredibly helpful in our chaotic time of need. Our A/C broke on a Saturday with the upcoming week hitting high 90s and he got back to me immediately late in the evening to book an appointment first thing Monday. After he diagnosed the problem he moved his schedule around to squeeze us in since we were in a heat wave and he didn't want us to be without A/C. He was completely transparent with the replacement pricing and did a great job explaining the problem. He made us feel comfortable with the work they were doing and gave us an intro lesson to A/C in the meantime. He even texted after the job was done to make sure everything was working. I can't say good enough things about this company. They really care and they do great work.

These guys are great! They came to my house to fix my dryer on the same day that I called them. They took the dryer apart and showed me the problem (I had a faulty heating element and a frozen pulley wheel). They didn’t have the heating element in stock so they went out and found it, returning the same day to fix it once they found the part. They were professional and easy to work with. Highly recommended!

Thin Air HVAC was great! In the heat of summer our AC unit decided to stop blowing cold air. Come to find out our unit was over 20 years old and they don't even make parts for it anymore. Donald did his best to patch up our unit and get it working for us for a couple days. We knew it was time to replace the whole HVAC system so we called them back and they got out right away to install a new AC unit and furnace. Extremely pleased with the price, service, professionalism and courtesy. Thank you!

Donald was great. Came to fix our Kenmore Elite refrigerator within 36 hours after trying to get Sears/a&e to do it for two weeks. For the record, Sears/a&e are the. worst. Don't even bother. Call Thin Air if you need your Kenmore/LG appliance serviced.

Be wary of this business. Not only were they unable to identify the problem with my furnace but they actually removed a common factory-installed part because he didn't know why it was there, and then tried to sell me a furnace I didn't need.

The service professionals here are uninformed and responded passive aggressively when I told them I found another HVAC contractor after they said they might not be able to fix my furnace for several days in sub freezing temperatures.

If you want to feel comfortable with your HVAC contractor I recommend not using this business.

I called them at 6:45 am on a Saturday, they personally answered the phone. Arrived 45 minutes later, spent an hour trouble shooting and repairing my furnace. Very professional and polite. I will use them again if needed and would recommend them to anyone. Bob Sramek