Olson Plumbing & Heating Co

No other company would show up to take care of my frozen pipes during the recent freeze... however, this company sent a Technician out within the hour, even though they were definitely busy. The tech went above and beyond and spent as long as it took to get my pipes thawed out. Great company. Great employees. Dont waste your time other places, call Olson and get it done right.

Thank you folks so much for installing my new water heater! I called and got an estimate over the phone (seriously! Awesome!) and was able to have someone come out the next day! The technician came and I was 10 minutes away, so I gave him the garage code. He went in and found the water heater and wrote up the estimate, before I even arrived. Thank you! Seriously, saved me a ton of time! I am a single mom and was really worried about how I was going to get this fixed, but they have by far the best rates I found in the city and great customer service. Elizabeth in the office was super sweet and helpful and my technician did a fantastic job! I couldn't stay (had to get back to work), so he locked up when he was finished and I came home to a brand new water heater. You guys have no idea how much of a relief this is for me! I will for sure recommend you to everyone I know! Thanks so much!

I have called twice, once at 1130 in the morning and once today at 410. I was told both times the only person that could make an appointment for an estimate was at lunch or gone for the day. I asked this time if she was the only one in the building that was capable of doing this. Seems odd that a company this large could'nt have a person cross trained or a manager that could step in. I was recommended to use this company and see there trucks everywhere but guess they have enough work. The lady that took my call was willing to let me call back or transfer me to her voicemail.Thanks anyway

I was referred to Olson by my home inspector. It sucks how expensive HVAC can be but they have gone above and beyond for us. The part needed is delayed so they provided us with modular AC units to make it more bearable in the meantime. We also had a couple other estimates done and Olson's was right in line with others. I'd highly recommend.

Friendly & great! Look forward to seeing them again in the future!

My experience with Olson Plumbing & Heating was beyond AMAZING - My water heater broke on Thursday and I had a replacement installed by Friday evening. Olson’s office staff was so nice and understanding that I had no hot water. The guys that came to install my new water heater were uber professional, wearing masks, courteous and and respectful of my house. Don’t waste your time calling around town for your water heater needs. Just start your process immediately with Olson Plumbing & Heating. You’ll be a happy customer too! ☀️

This is the absolute best company, hands down, in Colorado Springs! We moved to Colorado Springs last August (2020), and after being here a few months, one of our water heaters quit working. Josh & Justin came out to change the water heater. They were professional, knowledgeable and the absolute best company we could have called to take care of the job. They will be the only company we go to for any plumbing and/or heating problems - a company that has integrity and is honest! I cannot recommend them enough!

12/18/2021
Woke up in the early morning to find that the furnace had not turned on during the over-night hours. Inspected the thermostat, checked the thermostat batteries, inspected the circuit breaker, the thermostat switch, then checked the furnace to see if there was any flame.

No Flame. Either the igniter has failed or severe winds blew out the pilot light.

8:55 a.m. Phone call to Olsen Plumbing & Heating. Receptionist stated that we were fourth (4th) in line and would be contacted by someone NOT LATER THAN 12:00 (noon) with an update from the technician.

12:00 NO CALL

2:44 p.m. Wife contacted Olsen once again and was informed that THEY HAD NO RECORD of the 8:55 a.m. phone call.

Apparently Olsen is engaging in CUSTOMER NO SERVICE. If we ignore them long enough they will go away?

Very Disappointed.

Had a huge leak in my basement and suspected that my sewer lines were backed up. Olson was able to get a team out right away to address the issue. Chuck and Brandon arrived at my house earlier than expected, they were professional and kind, got the job done quickly, and walked me through what they were doing. The pricing was reasonable and the service was great!

The guys that came to our house were sweet, respectful, clean, professional…. The list goes on. They referred to my husband and I as “sir” or M’am”, which was not at all expected, but noticed. Quentin was professional and clear in his run-down of the cost and services rendered. Will (and I realize this isn’t a game changer for most, but it mattered to me) made friends with my traumatized, untrusting adopted dog when pup was acting aggressively. He put time in to make friends with my boy, and that’s not easy! Again, that’s not a plumbing/heating expectation, but it meant a lot to this family!
At the end of the job, a supervisor came and checked all work and reassured us about upcoming city inspections.
We couldn’t ask for more!