Heating & Plumbing Engineers, Inc.

Another update: Leaving all my reviews to show the trail, but eventually they did fix my water heater. The guy they sent was very kind and pleasant. I am grateful that it was fixed even though I had a migraine in the process. I would still call them again as the on-call guy did fix it and was a nice person.

I had my water heater fixed 8/30/21, and it already stopped working. Trying to call them about this is impossible. They do not answer the phone if they know someone with a problem needs them. They also sent me a bill that should have gone to my landlord when he disputed their charges to his credit card, and they included his credit card information. Seriously, they gave me access to my landlords credit card. They did not even look at the name on the credit card that had reversed the charges. Now I have to have them back for repair work, and I am very nervous about having them in my apartment again. The last guy was very rude to me and acted like I was inconveniencing him instead of paying him to do a job. So unprofessional!!!

Used to use this company but after the last visit, I'm switching to anyone other than HPE. Contractor came, partially fixed the problem, and then charged me 3.5 hours for what I recall was maybe 2 hours at the house. 45 minutes of that time owed to the contractor having to go to the store to buy parts. After partially fixing the issue, charged $540 dollars. Then, have an estimate of $500 more dollars to fix the rest, owing to a "bad wire that must have become disconnected in the crawlspace". $500 for a wire?? Called for a second opinion from another vendor, they inspected, tested wires and found wires intact, with thermostats being the problem. They had to undo everything HPE did to fix the problem, which did NOT include $500 for a wire. How can you provide an estimate and cost of a problem you didn't even personally check in the first place? Proved to me HPE is ripping folks off for time and labor, for parts, and for notorious 2nd or 3rdvisits required to fix what other companies fix the first time. I do not recommend and if I could give zero stars, I would.

Great service and reasonable id give ten stars

Great company!