Altitude Heating and Air

Every once in a while you come across that Company with true Integrity, honor and comes from the heart. This Family Owned business is the one we as consumers are looking for, and then want to spread the news to others like us when we find them.

How can I even begin other than to say our Furnace went kaput for 5 days in very cold weather so when we decided to call an independently owned business here in town, BINGO... We instantly knew they genuinely cared from the very first phone conversation.

The initial job assessment was FREE, and that told us that they simply wanted the opportunity to prove to a potential customer who they are, and how they do business. It was a big {refreshing} deal.

So Lonny {THE Owner AND Service Person that is taking care of you!} came out READY to get our furnace working! It was SUCH a relief... Lonny came out and fixed our furnace the SAME day and for a Grand Total {are you ready!} for $232.00 and this is after another quote by a bigger company the day before for nearly $6,000. For anyone who's heat has been out, a same day fix was amazing, as Lonny knew the urgency of the situation, but then to see the payment... We'll how can we even convey the joy we felt!

Lonny also showed us how to perform the basic maintenance that we could do... He did so because he likes to share what he knows to assist others who would like that option.

So... This review is to help our Valuable Small Business Owners that come from absolute integrity, but also to assist others like us who are so grateful to hear about these companies from others in the same situation.

Thank you Lonny and Jennifer {husband and wife Duo} ~ We sincerely want you both to know that you helped out two people who really appreciated your honestly and obvious know-how AND the thousands of dollars that you saved us.

May your business continue to grow and thrive. Thank you, Carmel and Andrew

Ray did an amazing job, arrived early with courtesy call first, and was extremely professional!

This winter, our boiler stopped working several times. I had a young baby at home and we were without heat for several days in very cold weather. I had called two other companies out to diagnose the issue and both recommended full replacement with no hopes for a quick fix or long term repair. I trusted my gut and called one more company (the one my Blue Ribbon company recommended) and Lonny showed up. Within minutes of looking at the boiler (literally), he got it up and running again. He then said he could do some minor repairs to get us 3-5 more years out of the unit while we save for a replacement. He made a forever customer out of me!

They came out at 4:30 in the morning at no extra charge and Camden fixed our furnace before our kids woke up for breakfast. The cost was very reasonable compared to the last company we called to work on our HVAC system. Awesome people! Thank you so much

I chose to use Altitude Heating and Air Inc. based off of a positive recommendation from a co-worker whose parents had utilized the services of Altitude Heating and Air Inc. on their central air & furnace install. I had solicited several other bids for a central air conditioning system installation prior to selecting a contractor, as well as extensive research based off online reviews. Altitude Heating and Air Inc. was a very competitive bid, and a quicker install date. Altitude Heating and Air Inc. was also about the only installer that was able to give me an inclusive bid to cover all of the installation (Mechanical, Electrical, Permits etc.)...This was great, and likely a swinging factor in me selecting Altitude Heating and Air Inc. for the job. The electrician (Thoren @ Hegwood Electric) that performed the electrical work did an exceptional job cleanly running conduit all the way around the exterior under the siding of my home. Lonny is good at keeping communication open throughout the duration of the project as it relates to scheduling, and project delivery. Lonny is also very reasonable in dealing with unforeseen issues if/when they arise. Altitude Heating and Air Inc., has a fine eye for detail and took no shortcuts when it came to installation of my home project (and I consider myself "picky"). Lonny and the crew performing the install took pride in their work, and cleaned up well after themselves. They also took the time to go over all of the system operations with me, and made sure I was aware of each step through the process. Jennifer in the office was great to deal with too and was always on the ball with everything. A week later when both of the PPRBD inspectors came to review the work stated that "everything looked great, and appears to be a job well done". Overall we are very satisfied with the finished project, and our only regret is we didn't have Altitude Heating and Air Inc. perform this installation years ago...The house is now our place of retreat during the dog days of summer. Based upon our experience, we would (without hesitation) highly recommend them to anyone looking for a well-executed delivery of a central air conditioning system installation.

Honest company and fair pricing. Jennifer has always been so helpful and reasonable and so easy to work with! If you're looking for a good HVAC company ALTITUDE HEATING AND AIR is one of the best in town!

Ray was punctual, professional and very informative. Will definitely be using this company again in the future!

My boiler unit wouldn't stay lit and my 8700 sq ft building was at 58 degrees with highs of low 20s comming for next couple days. Call couple big names and they where booked out 2 days unless I wanted to pay over time prices. Altitude was able to get to me same day no extra charge. Lonnie got here asessed the situation and had me up and running for a excellent rate. Fair professional and no nonsense. Thank you Lonnie

Ryan and Ray did a wonderful job replacing our hot water heater. Very professional and got the job done quick. I highly recommend them!

I've used them twice now, from a referral through a networking organization. Thoroughly disappointed. The first time they sent an unexperienced tech that had to call for help every 5 mins. Nice guy, eventually got the job done but he didn't do some basic maintenance that would have prevented the second call 3 months later. The second tech came in, used a piece of sandpaper for 2 mins to clean a filament ( that should have been done on the previous $470 visit ) The tech ( nice guy ) was in my house less than 10 mins start to finish, they wanted $80, when I said that was ridiculous they offered to do a full cleaning of my system ( was done on original visit - half way apparently) for that price, I refused and they reduced to $65 for 2 mins worth of work, paid the bill because its the right thing to do. Nice people doing the service, but I would stay away from them. Not the type of organization I would do business with ever again.