Allright Plumbing & Heating, Inc

Staighforward honest people. Quality, they stabilized the meter that Black Hills put in-which was wobbling and made it work excellent

We have had the misfortune of needing to use plumbers quite a bit recently for various, unrelated issues. After a couple of bad or mediocre experiences, I called Allright Plumbing & Heating. They were fantastic! First of all, they stepped in to fill a job that another plumber backed out of. They were able to get me in last minute and worked with my schedule. They were also much more reasonably priced than the other plumbing companies I had worked with. The technician, Hunter, was polite, timely, courteous, and even called before he arrived to be sure he had all the parts he needed for the job before he got started. He did a great job installing a new faucet and reinstalling our garbage disposal. After working with so many other companies recently, I can say with confidence they did a top-notch job.

We hired Allright Plumbing and Heating to install a new hot water heater. The quote came in at over $4000 and included electrical work that needed to be done. With the house being over 100 years old, we understood there was quite a bit of work that needed to be done to make sure the new system was up to current code. The technicians were friendly and seemed knowledgeable. The install went well - they were flexible in working with us as this is our vacation home, and I had to get my mom to stay at the house while the work was being done since we were not in town.

While I'd like to give more stars for the service and the technicians, I have a problem with the company trying to nickle and dime us. The first issue arose when the work didn't pass inspection by the city. They had to come out to fix several items and told me they wouldn't charge a service call but I'd have to pay a fee for the materials. Ok, just wanted the work done and approved, so didn't make a fuss.

A couple of weeks later, I received an additional invoice for electrical work. I believe this second invoice was in the ballpark of $250. I called and spoke with the owner and told him that all charges for electrical that I approved of were included on the original invoice and already paid for. He said that the new invoice was the amount that the electrician billed to him and that he'd just eat that cost.

A couple more weeks go by and we have renters checking into the house. They report a really loud alarm coming from the basement, and it turns out that the hot water heater was leaking (we had a sensor put in for this very reason). Allright Plumbing came out (it was a Friday evening) and said we needed an expansion tank to go with the new hot water heater. We were taken aback by this new expense of close to $400 after paying for a new system to be installed at over $4000. We ended up having the technician make an adjustment to stop the leaking while we researched the expansion tank. An invoice comes in for another $200+ since it was an "emergency visit".

A couple more weeks pass and another guest reports a loud alarm again from the basement. Allright Plumbing comes out again and insists that we need an expansion tank. The technician explains to us that this is pretty common in these older homes and that they make customers sign a paper when they decline tanks because they know this leaking will occur without a tank. Another $375 for a service call and expansion tank later.....

The issue we have is that we were never told we needed an expansion tank. We never signed a waiver declining the tank in the original bid and scope of work. They should have simply included the expansion tank in the original work and charged however much it would have cost, minus the two service calls. This is an oversight on their part. Is this common practice with Allright to make more money by charging for service calls when they know that leaking would occur without an expansion tank? Buyer beware.

I called Allright Plumbing to help me with a hot water issue. Travis came out within 1 hour and worked at troubleshooting the hot water heater. We were also having our bathroom remodeled at the time and he determined that the issue was not the hot water heater at all, but a mistake on my contractor's end. He was very professional and efficient and I appreciated his experience and honesty! I will absolutely be using them for all of my plumbing needs from now on!

Professional, timely, and thorough. Had a gas line installed for a new range and a water line to a new fridge and had absolutely no headaches. They came in the exact windows they scheduled, were complete in the quoted amount of time, and had a great rate for the work completed! I called on 11/20, Pete came for the estimate on 11/26 and I got the estimate back on 11/27, work completed on 12/3, inspection 12/4, and they came back to install the range on 12/5! I bet they could have gotten me taken care of sooner if I had the appliances sooner, but overall extremely happy with a job done right the first time!

Twice in the last couple of weeks two different technicians came to our home to work on our furnace. The first technician found that during the fall maintenance, also done by Allright, some flue had not been cleaned. He cleaned it and the furnace worked fine about 10 days. The technician did not wear a mask. Yesterday during the snow storm we had to call again to have someone come out. This technician replaced the furnace motor. He did not wear a mask and I had asked when I called for the service that he wear a mask. He tracked snow on the hardwood floors and the carpeted stairs. I was busy trying to clean up after him. He had to go out to his truck twice. I finally got a large towel and asked him to use that under his shoes. He had a very large puddle of water near the furnace where he was working. After nearly a $1,000 I am hopeful that the furnace will work. I thought that Allright, plumbing and heating had very unprofessional employees. I won’t mention there names.

Had another company come by to fix a slow kitchen sink drain. Was told nothing could be done...strange. Allright was referred to me and I'm very thankful. No hesitation to fix the drain; was done professionally, efficiently and at a reasonable price. Highly recommend

Great experience with a well priced plumbing company. In and out in an hour to take care of a sink install. Took the extra 20 mins to answer some other basic plumbing concerns I had in the house and fixed my sink stopper free of charge.

Blows the competition away in price and customer service.

We had a leaking copper flex tube for the hot water side of the water heater, and of course it happened on Saturday. The technician, Travis, was quick to return my call, quick to get the work done while doing an excellent job, and the price was more than fair for a Saturday. I will definitely use Allright Plumbing again!

Allright Plumbing & Heating came to my rescue late one afternoon when I had a gas leak in a rental home I own. We had been smelling an intermittent and slight gas odor for several months and could not find the source of the leak myself. The smell was near a gas stove and we assumed (wrongly) that the gas odor was just the stove. Eventually we figured the leak had to be somewhere else, and Allright Plumbing & Heating was referred to me. Their plumber arrived exactly on time and quickly pinpointed the source of the leak. It was small but still a bad situation. Even though it was getting late, he said we needed to get this repaired due to the serious nature of the problem. A new section of gas line was installed, bypassing the leak (which was in a pipe going through an outside wall underground) and the leak was fixed! Haven't had any problems since!

I really appreciated Allright's promptness, professionalism and urgency to get the problem fixed. And, their pricing was great too!

With all the second-rate plumbers in town, why take a chance - just call Allright Plumbing & Heating and I know you'll be very happy with them!