VACCO

We just had the best experience with VACCO! We had Jaime come our for an estimate and he couldn’t have been more professional! The price was very reasonable for replacing the existing heater and install an air conditioning unit! Only a two week wait period and it was all done in two days! Thanks to the very professional crew, Jaime #1 & 2, Eliu and Jeremy!! You’re the best!

Robert came out to diagnose a furnace in a rental and determined it was the fan motor. He called me a couple days later to tell me the motor was no longer available and I asked him, "even at Johnstone?" He said he'd check but even if he found one, it'd be so expensive that it'd only be a few hundred dollars less than a new furnace. 2 days later I got a call from Jaime who was sending me an estimate for a new furnace. I looked the fan motor up myself and found it within 5 minutes for anywhere from $100-$200; much less than the "couple hundred dollars less" than the quoted $3400. new furnace. Not trusting their diagnosis at this point, I drove 50 miles to diagnose it myself and it turned out to be a fan switch. Put a new switch in and it was running fine. A few months later, I put in a new ("unavailable") fan motor to tune it up, but it didn't have to as it was running fine. I emailed Jaime to tell him I was disappointed and give him a chance to refund the money I spent on the diagnosis as it was incorrect AND I was lied to but it has been 3 weeks now and I haven't even received an apology. When I do put new furnaces in my rentals, I certainly won't be using VACCO!

BEWARE! During our home inspection, the AC was found to be nonfunctional. The sellers decided to use Vacco to fix the problem. Less than three months after we moved in, the AC went out, just as it was during the inspection. We had multiple contractors come out and they all told us the same thing, there was a leak in the unit that seemed to have been there long-term. We attempted to call Vacco to request all the documents they gave the sellers and their realtor, however Liz refused. She said the sellers were her customer (and even knew their realtor on a first name basis) and refused to give us any more documents. Liz then proceeded to call the seller's realtor and warn them of our request for more information. The manager, Mark, attempted to diffuse the issue by offering us their service to fix the unit at a fair price. He also said that their technician may or may not have missed the original leak.

Long story short, Vacco is choosing to cover up and protect the seller and their realtor, since they know them personally. They either have poor technicians or are liars..or maybe both. DO NOT trust any work they do, or claim to do, especially during escrow.

The VAACO team did a great job in sizing, selecting, and installing our new 5 Ton AC unit. The selection of the Rheem AC unit was a perfect match to the existing 100k BTU Rheem heating system already in the home. Installation was a little unique, placing the condenser on the porch balcony, and the team did an awesome job from start to finish! With the new Venstar HD Thermostat, the settings can be programmed remotely via my Android phone...cool stuff fer sure! (pardon the pun ;-).

City inspection passed smoothly, and operation of the AC is so quiet my family doesn't even know when it's running.

Great job Ben, Nate, and Adam - much appreciate the good work.

In the middle of a freakin' heat wave, they seemed more concerned with $$$ than the comfort of my elderly (85) friend. Quoted over 10k when it could be done for 6k. Just sayin'...

Alan arrived to check on my furnace, discovered the problem and had it fixed quickly. Extremely courteous, professional and I highly recommend VACCO and their staff.

The men who installed both a heater and air conditioning unit for us were very professional and friendly. Great job!

Great place to work!! U got to give Them a try