Around the Clock Service, Inc.

We had a clogged bathroom (toilet and shower) drain. On a friend’s recommendation, we called Around The Clock. Jose arrived a few hours later, diagnosed the problem (it was not simple, as our plumbing is convoluted from multiple renovations) and solved it in about an hour. And he was very friendly and professional. Definitely would use them again!

Unbelievable service, on a Sunday from call to being fixed only 1 hour and 45 minutes! Great employee! I am disabled and really appreciate having my toilets up and running so fast! It was Sunday, so I was surprised at such a reasonable charge!

Tim is the best repairman we've found for A/C, furnace, and plumbing issues. He's particularly good at giving very detailed and easy to understand explanations for what he sees and the work he wants to do. This makes it much easier to trust that he knows his stuff and is doing the right things. He's also very observant and proactive. Last visit, he noticed and trivially fixed something unrelated to the main visit which I was going to ask him about, before I got the chance to bring it up. He's the best! I trust and depend on him.

They installed a new heater and new exhaust pipe as well as the others above. They were terrific. We had a gas leak and the city red tagged our house. They came the next day and replaced the old fitting.

Highly unethical business. They want to sell you their stuff which is marked up like 2x. If you bring your own and they say they're ok with this, they either won't install (make excuses) or overcharge to make up the difference. The first time we needed a shower faucet to be installed. The plumber kept saying the one we had didn't fit and kept bringing parts from his truck that just did not fit. He charged for an hour and left. Our friend installed the one we had brought!!

The 2nd time we needed our toilet replaced. We got a top of the line brand toilet for 1/2 the price their plumber had quoted. When the plumber got here, he charged us 2x the installation fee quoted on the phone and charged for more time than he was here. He warned us to buy stuff straight from him next time and said he needed to make up the difference. We would have appreciated it if they were honest up front about the cost and then kept their word.

I recently used Around The Clock to open a sewer drain blockage at my house. The arriving technician was courteous, professional, and very knowledgeable about all aspects of plumbing. With-in minutes of reviewing the sewer layout of the house he went to work, no BS or standing around to add additional costs to the job. The job was completed in a timely manner, and the cost was very fair. I will definitely use their service again.

We had a great experience with Around the Clock Service. They were on time for the estimate gave us our options and we pick the right system for us. They were very neat and clean when installing the system. They recommended a water softening system to go along with the Insta hot and it was the best thing we ever did. On a scale from 1 to 10 they are definitely a 10.

Tim replaced our water heater, furnace and installed AC and was very reasonably priced. Around the Clock has worked on many homes in my area so I felt confident in his familiarity with the layout of my home. Tim is knowledgeable, professional and friendly. I highly recommend Around the Clock especially for the Blackfield homes in the Gemello neighborhood.

Decent price on labor, sky-high on parts - about what you'd expect from any plumber. I'd have given them 3 stars instead of 2 except that when I called to ask about the high price of parts on my bill I was treated with contempt and flat-out lied to. I pointed out that the parts prices charged were double retail, and was told it's because all the parts they use are made in the United States. I'm not sure which state the town of China is in, but according to the labels on the parts, that's where they were made. I was then berated for daring to be so disrespectful as to question the pricing after the job was done, rather than negotiating the price beforehand. He's right, shame on me for just trusting him to be honest and fair. Caveat emptor.

Prompt service, knowledgeable and very professional. Quickly identified and resolved the issue.