Johnstone Supply S San Francisco

I've been customer for about a year there and have bought bunch of parts. It was ok until one day I met new staff there. As usual I told my company name and our location. The guy who I talked to asked me for supervisor's name. That was first time when staff in that shop ask me this additional information. Since our company was founded several years ago we have changed our company structure and personal a lot and of course we have never update that information. So I didn't know what to answer for that question. When I was trying to explain to that guy that I'm regular customer and nobody asked me this info before, he interrupted me, raised his voice on me. He said in very rude form that he is the manager of that place and that was his shop (lol), he told me not to come there anymore. So I told I would tell all of my colleges not to come there anymore. He just didn't care. Conclusion: 1) there is no corporate standarts and code of conduct of how to interact with customers.
2) local "manager" is totally useless. Instead of resolve issues and work to attract buyers he makes conflict situation by himself and doesn't care about customer loyalty which is really bad for business.
3) there is no corporate mechanism of control and complaints for this sort of situations which is totally characterized this company. They just really don't care about their regular customer's needs.

This is my go to place for repairs. Wonderful staff & they know their stuff.

They don't sell to the general public.

Es la mejor opción