Gorsuch Plumbing, Heating, & Air Conditioning

I used to work for the answering service this company contracted with and every time the owner, mr. Matthew Nelms called in about a minor issue with his account he was narcissistic, abusive, and unproffessional to me and my coworkers and we wished he would cancel every time we had to interact with him. I never got to tell him what I really though of him before leaving the company, but I know how much he cares about his Google reviews though so, cheers Matt!

Unprofessional and dangerous drivers! Almost ran me off the road in the pouring rain when they cut into my lane! You can see their truck in the photo as they're speeding so fast through the surface streets of Long Beach. That's a hydroplane waiting to happen. I don't appreciate businesses that endanger the lives of the communities they're supposed to be serving.

These guys are complete fraudsters. Untrained and unknowledgable. They will bill thousands of dollars for repairs that their own servicemen have created from making mistakes. Avoid at all costs! You have been warned

My upstairs neighbor called Gorsuch when their shower drain got clogged. They pushed the stoppage down to my level and flooded my bathtub with dirty water, and then came in to my unit to snake the stoppage. They did not wear covers on their shoes, and did not lay a towel. When they eventually cleared the stoppage, they had no cleaning supplies, so I had to give them a roll of paper to clean the mess in my bathtub. Of course they did an awful job of cleaning up the mess they created, and they didn’t even use disinfectant. Very unprofessional work all around.

Live in condo. Sink backed up. Lacy took information and 3 units had to be home to do hydro jetting. Lacy at Gorsch kept us informed and is truly an asset to Gorsch.

Very happy with my experience with Gorsuch plumbing. Matthew answered my questions and put me at ease, I felt like I was talking to a family member. Gerald immediately communicated with me and told me his ETA was 45 minutes and he was at my door in exactly 45 minutes. He was polite, courteous and had my sink cleared in a jiffy. He explained exactly what he did and cleaned up any debris left behind.Thank you so much! ❤👏 🙌 👌 👍 😀 ❤

My husband and I have used Gorsuch before and had nothing but a pleasant experience. The prices are kind of high but the service is excellent. The last gentlemen that came to our house left a very memorable impression. His name was Brent. Brent went out of his way to ask what we wanted/needed done and took his time to accommodate us. The best thing about Brent was that he listened to us and worked the whole time with a beautiful smile. We had the best time talking his ear off while he just worked away. I don't know how he did it! And such an intelligent young man he is. We've had no problems since then. He left us with a sense that there are still genuinely good people left in the world that care. Thanks Gorsuch for having the creme de la creme for your employees. Keep up the great work!

DO YOURSELF A FAVOR AND CALL ANOTHER PLUMBER. Unless you like paying a premium for the work, taking forever to get the job done, and receiving substandard customer service. Gorsuch was the worst experience I have ever had with any contractor. I signed a contract with them to replace gas pipes under a 21-unit building and to install new meters. The job was supposed to take two weeks and instead, it took four months. The tenants had no gas for cooking or heating while Gorsuch took their sweet old time. They had the worse communication and follow thorough I have ever experienced especially on a $35K job. They added complexity and confusion to this job. I would never recommend them for any size job. Please call another plumbing. You will save time, money and your sanity!

what a rip off!!! please dont let them do it to you..I was charged almost $1000 to fix the leak on my aircon by replacing the pump. William was the technician. Unfortunately the pump started making loud buzzing noise the day after it was installed. I called their office right away and I was told William will call me back and I never heard back from William even after several calls were made. The aircon eventually started leaking again and again calls were made and I never heard back from William. I finally gave up on Gorsuch and William who made me feel like I was robbed..

They stopped responding to my calls about the ac unit they installed. The vent has been leaking water out of the register because the drain line they installed backs up. At this point, I've given up on trying to get them to fix it or me ever being able to use this ac system. Matt keeps blowing me off and will not return my calls. I'm considering legal action and going after their bond.