Val's Plumbing & Heating, Inc.

STACY, lacks customer service skills and overall professionalism. I contacted this company to follow up on a previous visit when Stacy answered. Rude, by all means!!!! After explaining my situation and what I was calling for, she replied by saying " I have No idea what you are talking about" Super frustrating, and obviously not the best choice of verbiage. As a owner of multiple businesses, I would never have one of my employees speak to a customer in that manner. I will NEVER patronize this business again!

EXCELLENT SERVICE TODAY! We woke up to no hot water this morning. I called and spoke to a very friendly and helpful David at 7:15. He asked several questions about the problem that shows that he really cared about the situation. He scheduled Chris to do the repair between 12 and 2. Chris showed up at 12:30. First thing he discovered was that my water heater was supposed to be wired at 220 volts, but was actually wired for 120 volts. Switched in about 5 minutes. He determined the tank needed a new heating element. Because of the condition of the interior of the tank, he warned that there could be a major water spill when changing the element. We discussed the options of buying a new heater vs. continuing with the repair, and he provided quotes for both options. 30 minutes later, he had the new element installed, and he was on his way. Very thankful and appreciative for his professionalism. I also spoke with Allison in the office, who was very friendly and courteous. I could have found a plumber to do the job for less than the $154 an hour that Val's charges...but as I told Chris, I'm glad that I chose someone who knew what they were doing. WELL DONE, VAL'S PLUMBING!

I have been using Val's service department for years with my rentals. Stacy and Dave have always provided excellent service and reasonable fees. They are my go to company when needed. Service Technicians are always polite and considerate.

Crooks. Crooks. Crooks. Milked the job by not ordering correct part as I had asked technician. Then, technician came back after going on lunch and ended up ordering part that I had asked for originally. All the while charging me for his time. I paid invoice of $900 Then, a couple of months later my heater broke again. I callee Val's Plumbing and Heating and the manager told me that this was my problem. This time hired a company from The Home Depot and said that certain parts were manually burned off my heater. However, other company proved to be more honest, ethical and less expensive.

I have used the services from Val's for my home and my business and have never been disappointed. The techs went above and beyond to help fix my issues and get me operating again. I would recommend Val's to anyone who asks.

I called Val's and they came out the same day, Chris was the Tech and diagnose and reset my furnace and it was working in no time. I called another company that came out and told me I needed a new furnace.

Poor customer service

Friendly staff and excellent work in a timely manner.

I deliver to them. Sorry all I know.

Wasted my time and my company's time