Diamond Heating and Air

They advertise a professional and caring company. I disagree. Bob rudely yelled hurtful words at me, humiliating me in front of his employees and my neighbors. He has no regard for the people living around his job site. All of this was over a parking issue in which I politely asked if he could move one of his vans so that I could comfortably back out of my driveway. He made me feel like I was a total idiot for not being able to back my car out. My lack of driving skills do not deserve or condone his inappropriate behavior. Totally unacceptable by a professional.

My fiances grandparents recommended them to us and it was such an easy experience. Eric fixed our ac in less than an hour. Diamond is definitely a great choice.

On a 100+ degree Saturday, a real person answered the phone and sent a technician to look at my non-cooling air conditioner. The problem was diagnosed in short order. I would definitely call on Diamond Heating and Air in the future.

If I could give ZERO stars I would. Our A/C went out while we were out of town. We went through our Home Warranty, who sent this company.

Initially, he seemed friendly until we received denial of further payment from the warranty company. When Bob came out, he checked the condenser unit outside and replaced the capacitor (which was covered under warranty). He only looked at our downstairs thermostat that we installed and was working for about 3 weeks (Nest thermostat). We installed 2 Nest Thermostats and our A/C was working up until Sunday, July 5th. He completely lied to the warranty company stating the A/C never worked after our Nest thermostat installation. Essentially voiding our home warranty for our AC system.

He proceeded to blame the problem on our wiring and that we were the ones who broke the A/C while installing incompatible thermostats.

We are obviously not HVAC experts, but still found his findings to be questionable since he NEVER went into the attic. He also proceeded to tell us, without looking, that we had a Beulter system, with a ztech board which we don't.

Bob then had the nerve to send us the proposal (photo below) of over $2,700.00 to resolve everything, without a complete diagnosis.

Needless to say, I would stay away from this company unless you want to be sold unnecessary equipment and overpay. Our AC is finally working as of today (7/9) after a simple and low cost replacement of a $20 transformer and $2 furnace fuse.

Diamond Heating and Air is the definition of what this industry should represent... Honest, dependable, professional, and friendly. I would recommend to their work to anybody!

Awesome company! Everyone we worked with from the beginning paperwork to the installers to scheduling our yearly check up have been outstanding!

I love Bob and Elaine! They make you feel like part of the family. Excellent service! You can always count on them!

Great job and service we are very happy.