Pro Tech Refrigeration

I spoke to "Ben" who I think is most likely the owner. I asked him how much to come out and take a look at my AC, which is blowing warm air. He told me on the phone it would be a $65 service fee (which caught my attention because it was the cheapest in the whole area) but only after I asked him to walk me through every single charge did he tell me it would also be a minimum 1-hr of labor charge no matter how much or little labor he did, plus a $20 "field charge" - bringing the total to $215.00. I agreed to this price because I would like my AC to be fixed, but I wasn't happy that he opened with $65 on the phone because the true number was $215.00 and he knew that was what I wanted to know when I asked him how much it would be to have him come give me a quote.

This is the part he did not tell me (and which I think the public should know about) - when it came time to pay him, he argued that the 30 mins driving time to my house counts as part of the labor. He defended this vigorously when I argued that the labor should not include the cost of driving. My personal opinion is that he seems like the kind of person who is used to strong arming people into expensive repairs. I felt he was rude and intimidating and although I've already paid his $215.00 service call, I sent him on his way. I am going to start from scratch with another company since I do not trust this kind of approach to doing business.

Came out to help and he did nothing but charged me a $200 fee. Apparently it was a "service fee" but all he did was look at nothing and then told it'll cost me $1900 to fix my entire fridge. Usually the company that I call to help fix my fridge charge me $300 to fix the entire thing but they were unavailable at this time which is why I decided to call this company. I regret paying the "service fee" and even contacting this business. These guys are absolute scammers and I would never recommend their service in a million years.

Excellent service! Our air conditioner quit on a hot Sunday afternoon, and Home Advisor referred us to Pro Tech. We received a call that evening, scheduled Monday morning and it was fixed by 11:30. Nick Boxler of Oroville came quickly, was efficient, and reasonable! We’ll use him again!

Ben quoted me a price to fix my AC unit ($675). An hour and a half later he says the bill is now $1725. Then he doesn’t understand why I don’t want to pay the extra $1050. What a rip off! Do not call these guys. I think the good reviews are from family/friends. They’re criminal... ☹️

Nick came out on a Sunday to help us. His company was the only one that answered our cry for help. I’m currently undergoing chemotherapy and cannot stand the heat well at all. He was courteous, prompt, and got the job done quickly. My wife and I sat outside while he worked and got us back in the house within the hour. I highly recommend Protech heating and air conditioning. Thank you Nick for a job well done

Amazing company! They came out on the Friday of a three day holiday and repaired our AC unit (thank goodness it was 100+) Professional and fair priced, I would highly recommend.