Pacific Cool Air

I called this company for a quote for new air conditioning but had a negative experience with them. Initially the two gentlemen came out to my house on a Friday and took a look at my existing ducting and furnace (one of them being the owner, I believe). They asked if my husband was available to talk as well as “he should hear what they have to say”. I said the air conditioning was my project and that he wasn’t available. Once the initial meeting was done, the owner said he would have to work on the quote but could come out Monday to review it, and asked that my husband be there as well. This annoyed me. I should not have to have my husband be part of the decision, I am a fully capable person, and I am the one making our financial decisions anyways. When the two men (not the same ones as Friday) came back to my house Monday, I told them I didn’t want to meet and just wanted the quote. They said they didn’t have one because they need to look at our existing infrastructure. Which the guys that came out in Friday had already done. I explained this and said I didn’t want them going up into my attic again and wasting another hour, when the previous guy already did this. This was a frustrating experience, and the guys that were here Monday were nice and apologized, but I never got a quote, a follow up, or anything. This was just my personal experience, but it was an unpleasant one.

Had Pacific Air out today to fix my AC unit. The service was beyond excellent. The technician Jared was professional, friendly and got the unit up and Running and performed maintenance quickly in time to avoid costly expenses later. All at a very reasonable price. I will have them back soon to maintain all of my HVAC needs.

We needed the “California Cooler”(you know...the hall unit in 1960s homes?) checked before having the pilot light turned on. (An important looking thing had gotten dislodged in a flurry of housekeeping. We were pretty confident we had reattached it in the right place, but not stupid enough to risk the house, TYVM)

SDGE has a big backup (about a month) and it’s cold, so we were hoping for quick turnaround. The nice lady answering the phone (not voicemail and not a computer) got me an appointment the same week. The specialist, Jared, was punctual, polite and businesslike. He was on the early end of the two hour window, showed us how we could very easily have blown up the house, fixed it, and left. It was inexpensive, efficient and oh my goodness am I happy we found this company. Also the house didn’t blow up, so that’s also nice.

Nick's team of guys did a great job getting everything done. We had our condenser, coil, and thermostat replaced, and it started working immediately. Very personable, responsible, and worked well around my 3 year old and 1 year old who like to get into things. I'm so happy that my house is cool again!

Jeff Berg was very professional and took the proper precautions with Covid-19 before entering home. He explained everything and even though our unit is over 30 years old he didn’t try to push us into upgrading and made some recommendations to keep it going hopefully for a few more years. I would highly recommend this company, in the past I used other companies to service other properties with newer units and they always seem to want to push us to replace parts.

Thank You
Reyna

Communication was excellent from sales to installation. Very nice people. Conner was very personable and did a great job on the installation. Everyone was on time. No waiting around for someone to show up.

The entire process went extremely smooth. From when I first met Nick and his crew, I felt like I was in the right hands. Pacific Heating & Air is the real deal ! I will forever be a customer and recommend them to anyone who needs HVAC service. Thank you Nick!

Jared showed up as schedule and promptly diagnosed and fixed our unit in minutes. He enseñes cleaned our outside AC unit as a courtesy. Highly recommend them and will reach out to them for any future needs.

The best professionals for air conditioning. They installed a whole new AC system in under two days. The were efficient, polite, clean and went above and beyond. Very satisfied.

Jeff was very friendly and professional. He knew exactly what the problem was and fixed it in a short amount of time (where as other large companies in town charged a lot more money and didn't fix the real problem). Highly recommended.