Guaranteed Quality Heating and Air

To whom it may concern,

We wish take a few words to thank GQ. If they had a 5 star rating we would mark that, if they had a 6 star rating we would mark that as well.
First of all they stood with us when the Trane Air Conditioning unit was faulty. They came out again and again and fought with Trane to obtain the parts we needed. For example, the coil was leaking and Trane wanted them to put in Stop Leak. Now remember this is a brand new unit. After arguing with them for months they finally got Trane to put in a new unit. Now they could have simply said the warranty has run out and said it’s your problem, go after Trane. They did not. That is one example of many problems with the Air Conditioning Unit that they repaired. It has now been more than 4 years. There was roof repair that needed done. The roofers broke a seal so the rain leaked into our living room ceiling. They came out 4 years later even though it was the roofers responsibility and again repaired it again free of charge.
Again we would give them the highest rating to satisfy the customer.

Thank you,

William & Lynda Duerr
26235 Chambers Ave
Menifee, CA 92586-2126

Very professional
They arrived early. Worked straight thru until job was completed. Gave instructions as to operation of AC. Tried out while they were here. Technicians were very courteous. Cleaned up after they finished job.

Awarding zero stars: flagrant misrepresentation

Quality Heating and Air salesperson called offering pre-season inspection of our two 9-year-old A/C units. Technician Bill Walker arrived and tested both units.

Findings: one unit good and one unit bad. Pressure on 2nd unit below 20 lbs. Therefore, 2nd unit leaking refrigerant and should be replaced at cost between $5,400 - $5,750. This represented as a special price ,obtained from his manager, to "help us out".

We suggested a leak test which technician recommended against for the following reasons: leak likely in coils, coils for this unit are no longer manufactured ; aftermarket coils which are available are not recommended; coil replacement cost $2900 (this price many or may not include refrigerate, refrigerant cost quoted at approximately $240/lb., x 6 lbs. minimum equals $1,440 refrigerant only; refrigerant illegal by EPA within a year and cannot be replaced, etc. etc. etc.

Called another company for second opinion. Gentleman from Nelson Air Conditioning arrived promptly the following morning and tested both units. Findings: both units at full pressure and in perfect order.

Quality Heating and Air paperwork shows an A+ rating by Better Business. An attempt to locate Quality Heating and Air on the Better Business site was inconclusive. Found only Guaranteed Quality Restoration, a heating and air contractor with locations in Costa Mesa and Irvine, which may or may not be the same company

Guaranteed Quality Heating and Air was prompt, knowledgeable and courteous. They fixed my furnace and explained all my options. I will use them again, and would definitely recommend them to my friends and family!

Serviceman Steve was even early. He was professionally dressed and he performed the Central A/C service on my Rheem 10 unit and then serviced my heating unit up in the attic which needed no work.

I was left a quote for two parts on my Rheem 10 Central A/C unit. I told Steve I will have this done in about two months since there is no rush at this moment to make my unit work. It is already doing so.

Highly recommend. Fair pricing, very responsive and seamless installation.

Their workers were prompt and clean. Very comparable in their pricing, I received the best quality GUARANTEED. I have dealt with several other contractors in the past 7months and I will now ONLY use GUARANTEED QUALITY

Awesome service. Technician TB showed up on time and was professional from start to finish. Walked us through what he was doing snd offered us affordable options to meet our needs. Thanks again for the terrific service.

Horrible service. Did not install the unit properly. Didn't tell me the unit was larger than existing and installed it where it covered my walkway. Then charged me $500 for an hour of work to move it. And then had to come out because they forgot to install a 24V wire to allow the AC to work. Only found out when there were a couple of hot days and they took 3 days to fix it. Would never recommend them to anyone.

The technician arrived in a timely manner. He was knowledgeable and thorough. He performed service on our heater and completed his service quickly. I highly recommend Guaranteed Heating and Air.