Spot Free Air Services

This is Review on outstanding customer service.
This is how all began.
We had had a different company replace a part of the furnace but it didn't work for more than a day and then they recommended the furnace to be replaced. I didn't feel comfortable with their service and contradicting info between the technician and the office so we decided to get 3 more quotes.
The first two companies came and gaves us quotes on replacement cost but no diagnosis on what was wrong with our furnace. We needed to pay for that. We didn't want to spend for money since our HVAC is more than 25 yrs old.
Then came Brook from Spot Free. He was very hands on as soon as he arrived. He asked what was the issue and then tried to figure what was happening. He spend almost an hour trying to troubleshoot our furnace. He mentioned he doesn't like his customers to replace a unit unless it is absolutely necessary plus he said it sounded good. He recommended replacing a part out and offer some credit if the unit fail within 6 months and needed to be replaced.
I feel so satisfied with his customer service that I wish I had called him first instead of the company that spent 5 mins and charged me more than $400 !!!!
I was charged nothing by Spot Free for his visit.....
Outstanding customer Service
Thanks Brook!

Spot free did a great job installing our AC unit and cleaning our ducts. Brook was prompt and responsive, and was very patient explaining our different options and his recommendations without being pushy. The crew that did the install were very clean and polite and seemed to go above and beyond doing extra details like re-insulating a lot of our existing duct work. When unexpected things came up like needing to run a new thermostat cable and related drywall patching they communicated to me about it but then just took care of it without additional charge. We got quotes from 4 other providers and spot free had better pricing than most and was much more willing to explore different options with us to find a solution that fit within our budget.

These guys replaced my old furnace and AC unit and they did a fantastic job. First of all, one of the owners, Anson, came with the crew to make sure they ordered all the right parts for the install. The owner suggested a better AC unit for my situation (a slimline unit), which worked out much better than what I had originally discussed with the other owner, Brook (who came out to quote the job). When they went under the house, they discovered some damaged ducts and gave me a very fair price for taking care of those. They did some other little things to help me out and make the job shine, like washing all the vents for me. They made sure we were getting good air flow through all the vents as part of their final inspection. The crew was very polite and mindful of my property. They all seemed like great guys. They did an outstanding job of keeping my property neat and clean and when they were done you couldn't even tell they had been there, except for the new Nest Learning Thermostat on the wall, which I got at Anson's suggestion and which I am very happy with. I am very pleased with this company and highly recommend them. Plus, they were the least expensive of all the quotes I received. Definitely got my money's worth!

Spot Free replaced our 42-year-old furnace and added a brand new A/C unit. They were thorough and polite when estimating and were far cheaper than the other two estimates. The team that came (Junior, Senior, and Brandon) were very quick, efficient, polite, friendly, and worked with us to locate all new lines and condenser pad. They put in nice looking excellent quality units. They handled the permitting. Everything works well and we are quite happy. We highly recommend Spot Free!

After 35+ years our furnace was on its last legs and so we decided to install Central AC at the same time. Brook from Spot Free came out and gave me a detailed estimate and made sure to point out in advance what variables might lead to additional expenses (such as crimped or leaking refrigerant lines). This led to no unexpected or unforeseen costs that always seem to pop up when I work with contractors. Their quote was not the cheapest but was more than reasonable and the positive experience from our initial meeting made me decide to go with Spot Free. The install took 2 days to complete which was half a day sooner than estimated. The crew that came out; Anson, Lam & Felipe did an amazing job and left my house spotless. They were extremely professional and polite and I could see from their work that they really cared about doing a good job. They did have to come back one time because the original home builder ran the upstairs drain for the AC through my garage ceiling and capped it with nowhere to run off. This would normally be the “unexpected expense” from other contractors but Spot Free came back and came up with a solution and did not charge me for it. I’d give them 6 stars if possible and will definitely recommend to family and friends

Spot free hvac installed a new heating system for my home.
They put it a good quality unit installed perfectly.
Functions just as promised.
A dream to deal with.
On time, polite, trustworthy.
They did everything they promised .
They clean up.
My new heater runs great.
I would call them for any future work.
The climate system in your house is so important. I feel fortunate to find a business that I can depend on being fair and reliable .

Our HVAC heating system has been weak and stops on its own. We hired multiple people to look at it and clean the furnace. We were told system is old and replacement will cost a lot. This year we finally decided to get it fixed and called Spot Free based on reviews. We are so glad Brook and Dom came. They are prompt, courteous, knowledgeable and efficient. They fixed the system in minutes -- It turned out there were dirty filters that prevented the air from blowing through, which the previous people we hired missed. Brook and Dom gave us honest and practical suggestions on how to make the system better. Thanks to them, winter will no longer be freezing at home. Highly recommended.

On Friday, February 24, my furnace went out in the upstairs attic. I was expecting Airbnb guests on Monday and had to get the furnace replaced. I was pretty much in a panic after calling 12 companies to find someone who could get the furnace done before Monday. Nobody could fit me into their schedules, and didn't even try, but I continued looking and found Spot Free on Yelp. I called the office and a very nice woman said she would do everything she could to see if they could fit me in due to my emergency. All of her guys were out on other jobs, but she was able to get part of her team out to diagnose the problem and they were able to replace the furnace in time before my guests arrived even though they had to do it on their day off. I could not have asked for better service. Brook was just an amazing person. Also, the work was done at a very reasonable price. My experience with Jamie at the office was above and beyond what most people would go to in an emergency situation. Maria

Installation for both Gas Furnace and AC Condenser was scheduled on Jun 16 - 18, 2021 and they arrived exactly in time on that date. Anson(Owner) and his team members Brandon, Lam, Felipe Junior and Senior were very cooperative, understanding and professional.Even though the installation was falling on dates of Heat wave and it was unbearably hot in Attic, still they managed to pull it great.Their workmanship was validated when the Fremont City Inspector came and said "This is quality work which you don't see these days much". They have done everything exactly to the code of the city and infact they have given you more than what they got paid for".I would definitely and highly recommend them to anyone who is looking for HVAC work.

We had an excellent furnace replacement done by Spot Free. After our very old furnace quit, they gave us several options for replacements with competitive prices, scheduled the installation within a week and delivered as promised. Very professional crew and work. Highly recommend Spot Free.