McClelland Air Conditioning

Our older home needed new ductwork and new HVAC system. George was very professional and offered a very conservative quote! His crew was out to complete the install within two weeks and were very professional and knowledgeable! I HIGHLY recommend McClelland and I'm so happy with our service!!

The owner Lance and his crew helped us get a mini split AC/heat system on two houses in Paradise and couldn't be happier with the work. They are busy so don't wait if you're wanting them to help with your home or project but quality and price can't be beat. Thanks Lance and Dale!

I called McClelland because my 2 year old Daikin had a blinking light on our first time we used air for 2021. He showed up on time, checked the unit and blinking light had stopped. Went outside and no problems. On inside he mention filter was a little dirty and kindly said how to check faults if starting blinking again. My issue is this. There is a set fee to come out and determine what is wrong with the unit. Then after diagnosing unit a invoice is written up for parts and labor to fix it or make a phone call letting client know he can fix it without parts now for a certain amount of money. As sometimes things happen when he showed up there were no faults showing - no blinking lights so nothing to diagnosis. There was no impending invoice for parts and labor because unit was working when he arrived.
On this posting there are 16 services you can check to show which service your not happy with. There is no box to check that says "Did not do work but charged." I was charged twice as much as the initial charge to diagnosis unit when nothing was done because unit was working.
What is it called when you get charged more than the initial fee when no work is done!!!! Very disappointed

Chad from McClelland was just here to address my AC concerns. He listened carefully to what I had to say, asked clarifying questions, and then conducted an investigation using his fancy AC tools to determine what was actually wrong. He clearly communicated to me what his findings and recommendations were and what my options were, and then performed the service diligently. His repair solved my problem, which is very satisfying. He was professional, friendly, courteous, and careful. Excellent job.

Our heater suddenly stopped working on Christmas weekend!!! BRRR! The McClelland tech on call was out in 2 hours time and fixed it. And there wasn't a big charge because it was a Saturday. Such great service. Thank you!!!

Called them Sunday morning to fix our broken air conditioning unit during a HOT spell. Alex came over immediately after explaining the charges. Charges were reasonable and it was a $15 part that needed to be replaced. Finished quickly and we had cool air. Would call them again.

Been a service plan member for going on 12 years and lately something isnt right. Ive seem to have "capacitors" go out every other year. Yeah they did go bad but they don't stand behind there product and will up sell every chance they get. Told sorry product are only from china then called another company and they said um no we have USA capacitors. So instead of trying to keep me it was sorry cant help we have bad products if you dont like it sorry. so yea ive moved on!!

Property management company called them to come and repair my AC. The technician said that the wires powering our outside unit were chewed up by an animal and needed to be repaired. He said that he needed to get authorization and went outside to make a call. Came back in, went outside and said he replaced the cords. My husband comes home and goes outside and looks. The technician did not replace the cord left it completely chewed up no power to the unit and AC still not working. Property management company was charged for a repair that didn't get done and now will not authorize another repair. My family is left without AC in 92 degree weather in the summer.
Scam of a company and technicians that are in a hurry to leave without getting the actual work done.

DO NOT DO BUSINESS WITH MCCLELLAND. They LIED to me, who's to say they will not lie to you?

Story Time:

Called to get a part for an AC unit. (Capacitor)

I was quoted a price of $78.00. Unfortunately the part was not in stock, but it was available at the local parts house. McClelland arranged for me to pickup the part at the distributor. I then ASKED if I could buy direct and they said NO.

I picked up the part and asked if I could buy a spare, expecting no. They gladly sold me a spare, for $19.75.

$58 for looking up a part and calling the parts distributor, poor form. An more importantly you LIED when I asked a direct question.

They take care of my HVAC systems. They are very professional and personal.