Connect Energy Mechanical

Recently had the A/C compressor go out on the condenser unit outside during several weeks of triple-digit heat waves (Aug-Sept 2022). The house couldn't cool down past 90F until after 10p, it just couldn't keep up with the heat of the day and it was awful. It would cool in the late evenings and mornings when the sun was down, but by 11am each morning, the indoor temp would rise and get away from the set temperature on the thermostat while the A/C was just running and blowing warm air, causing a massive increase in electricity usage and costing hundreds of extra dollars on the utility bill.

After two miserable weeks of the original installer dodging our calls (the unit was still under mfg warranty), we called Connect Energy (CEM) and Dave promptly came out to assess the system the following day. He was very thorough, took multiple temperature and electrical readings, popped the panels on the indoor and outdoor portions of the HVAC unit and quickly determined that the compressor unit was not functioning correctly and needed to be replaced as it was leaking refrigerant and not pushing enough cold air to keep the indoor temp stable. Unfortunately, the warranty replacement was 6 weeks out and that was just not a timeline we could wait on.

Fortunately, Daniel, Dave's son (it is a family business), informed us that they had a replacement condenser unit for our system and worked with us to get it out the day after Dave's assessment. One of CEMs installers Rob, as did Daniel (despite being the "front of office" manager) showed up the next morning at 7:30am and had the new unit installed within hours, getting our A/C back up and running by 10:30/11:00a.

Honestly, after weeks of muggy, hot 90 F indoors and searingly hot outdoor weather, I wasn't in the best mood. When you don't have relief from the heat, it just saps your mood and energy and I was at the end of my rope. Daniel was completely understanding and stayed in close communication the entire time about the parts situation and when they could come out. They were punctual and professional. Their pricing was on point and the entire process was painless. I will only be using Connect Energy for my HVAC needs and I would highly recommend their service.

On a final note, they aren't the biggest outfit in the area and I honestly think that that's probably a strength and why they take such good care of their customers. You can tell they care and wanted to solve our issue correctly as quickly as possible. When your A/C is out during a 110F+ heatwave, that is exactly what you want. Thanks again Dave, Daniel and Rob! You guys were great!

Connect Energy installed a backup generator, and solar system for our home. They were knowledgeable, professional, and friendly. They completed installation before the timeframe we were given. We were extremely pleased with the product and quality of work we received from Connect Energy. We have recommended Connect Energy to our friends. They are a company that takes pride in the their work!

They are local and family run. We got Solar and a new HVAC system. The whole process was seamless and hassle free. I have already recommended then to a lot of my friends. They don't cut corners. They use quality product and so is their work. Highly recommend them.

I recently had another duct added to a room in my home with inadequate air flow. Not only was Connect Energy great at taking the time to explain the options I had, but they were fantastic at going through the pro's and con's of each. When it came time to perform the work, they were very communicative, professional, and prompt through the entire process. On top of it, Daniel and David were so kind with my curious daughter and went out of their way to answer her many questions and make her feel included. I am very pleased with the value and results of their work, and highly recommend them!

CEM installed an AC system for me and a complete solar system at the same time. They were super efficient, extremely professional, and got the job so quick, it was almost shocking. My neighbors even made comments about how respectful and professional the work crew was the entire job, so that’s saying something! Highly recommend!

Daniel came out to inspect my home and was very professional, quick and thorough. He was able to squeeze me in to get my AC installed quickly. The installers arrived on time, were friendly to myself and my giant dogs, and were very efficient. I am extremely pleased with the service and quality of product that I received.

By far my best experience when it has come to air services! Our air went out during the first heat wave, I called and they were out the next day. Daniel was knowledgeable and honest. He gave his honest opinions on what he would do for his own family and I never felt like it was for his gain, rather he truly wanted to do give us what was best for our situation. We ended up needing a new unit and they took care of us. I will forever give CEM my business. Very personable and reliable.

I bought an HVAC and solar system from CEM and couldn't be happier. The owner personally insured that I understood each step and guided me through every difficult decision. As a realtor I deal with alot of solar vendors and I recommend CEM to all of my clients.

In 2021, CEM installed a large standby generator and buried propane tank on our Butte Valley property. They were always polite, knowledgeable, communicative, and generous with their ideas and help. They organized all the various contractor’s we needed to do the install (gravel, backhoe, new tank etc) and they continue to be a resource for our questions as they come up. They will also be doing our regular maintenance.

I recommend CEM to everyone I know; they were so quick to respond when my AC broke on a 100 degree day, even though I’m sure they were inundated with plenty of other frantic phone calls. They came out to my home and spent adequate time thoroughly diagnosing the issue before repairing the HVAC; even though they spent a good amount of time on diag, I ended up saving money in the end because their rates are affordable and they fixed the actual issue, rather than just putting a bandaid over a symptom of the bigger problem. Will 100% be returning as a customer for routine maintenance and any other repair work.