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Amenities

  • Wheelchair accessible entrance

Hansberger Refrigeration and Electric Company Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
jackie marquart

I had a need for a custom bent sheet metal for a project. I noticed on the web that they had a sheet metal shop that did custom bending. I stopped at the office and showed the gentleman a drawing of what I wanted, and in less than an hour I had exactly what I needed. Great service and expert workmanship at a very reasonable price. I would highly recommend.

C vT

Using Hansberger for our new A/C was the best decision. Mike Mendivil fully inspected our existing setup and we talked at length about what we had vs what we could upgrade too. Comfort and controllability, efficiency/cost savings and internal & external noise levels were all important. The Lennox system we went for offers the best of everything we wanted and more! I now have options I did not know I wanted or needed until I had them. Installation was superb, the guys spent 2 days, always polite, on time and left the site immaculate. Hansberger helped with the various rebates and handled all the product registrations. Mike sorted all our financing out, was always on hand and called by on numerous occasions during and post installation to ensure 100% customer satisfaction.

MARIA CAPERON

Very happy for Hansberger to come right away and made sure we had our ac back up and running for the hot days to come. Mark was very efficient finding the problem and very fast at fixing it. Very satisfied customer thank you!!!

Toni House1

I am writing this letter to thank you for not only the quality of work provided by you and your team, but Mike Mendivil, I am grateful to you for the outstanding customer care and level of accountability and dedication you demonstrated not only with your team, but your attention to the few changes of delivery dates, and equipment changes; for knowing how to work with me on a one to one basis, sometimes daily just to make sure I understood what was being delivered throughout the whole installation of my new Bosch System and Mitsubishi mini-split system.

Taking pictures of the old and new, comparing how things were done before and now, your ease of explaining to me, because I asked so many questions, to make sure I understood how to use the new systems - also to contact you or your office if I was having any problems. I have had to call a few times, but I am so happy with your suggestions and help in getting everything ordered, delivered, and installed. Your team's daily dedication to be here, clean cut, smiles on their faces, and willingness to work long hours, to answer and explain or get in touch with you to come over even though you had just left, you let them know when to expect you to return to answer more questions.

With the installation of the new systems, Mike, you went way beyond that, I was very concerned about how dust seemed to be never-ending, but you explained what was happening and fixed it.
All the ductwork was checked, even the drainage from the roof, which you addressed and fixed. When the mini system was installed, the ceiling was scratched in a few places, you took care of it and a hole in the living room duct above a plant shelf you had repaired, repainted the area, and installed a new vent cover. There were many things you noticed and fixed to make the new systems
operate as they are designed to. It was interesting to me as you talked to your team about the things I asked about and how they would repair or fix or even suggest a different fix.

Mike Mendivil, you are an outstanding employee, you know the products of the companies that you represent for Hansberger Refrigeration and delivered to me, just what I was hoping for. I enjoyed working with you, especially how you explained to me and included what I was asking as you presented different options.

I sincerely thank you for your positivity!

Toni C. House

Leslie Hickle

We needed to replace a very old, inefficient and noisy central AC system and received several quotes. We selected Hansberger for two reasons: Mike M, their representative was professional and responsive and was always available to answer the inevitable questions; the Lennox system they carried fulfilled our needs. It's been almost 2 years since the system was installed and the Hansberger technicians who have performed the regular warranty maintenance have been friendly and professional. Mike has also checked with us to make sure everything is ok. We're impressed with this business (and the Lennox system) and would buy from them again. Highly recommended!

linda fischer

Love my mini split Bosch Air Conditioner/Heat Pump. Sales rep was great answered all my questions explained just what and when they would install. The crew that did the instalation was real good, clean and respectful, kept me informed as to what they were doing and answers all question I had I am very happy with the product and instalation.

John Smith

A few weeks ago our AC broke. It was close to 30 years old so I made the decision to get a new one. After have several other AC services give me quotes my family decided to go with Hansberger Refrig & Elec Co. Mike Mendivil answered all of are questions and schedules us with a new install. His team arrived and did a great job. Mike also stopped by to make sure the work was going as expected. So far the new system is great and overall the customer service has been great. I will say other companies did not take the time to answer questions and even evaluate the home properly. Value and customer service is the most important thing when making such a big purchase.

Brian Burreson

I was lucky enough to have my previous A/C last for 24 years. After barley making it through this last summer with my aging unit, I set out on getting it replaced. I spent an exhausting amount of time researching online reading reviews on the actual A/C units as well as the local companies here in town that install them. After getting several quotes and about two weeks of analyzing them all, I decided to go with Hansberger. Knowing that I am not the easiest customer to work with, I was very impressed with Mike M, one of Hansberger’s Comfort Advisors. I asked question after question as I did with all the reps that came out to quote , and Mike patiently and professionally answered each question. (Something that cannot be said for many of the companies that quoted.) After installation of the new A/C, Mike took care of registering my warranty with the manufacturer as well as submitting any rebates on my behalf that I was entitled to. Removal of old unit and installation of new unit went well and the installation came with Pearl Certification.
I cannot yet rate/review the actual A/C unit being that it’s only been installed for about a week and for the fact I likely will not be using it until summer. I am looking forward to a lower utility bill thanks to the more efficient unit. I will follow up on this review at a later date on how the unit is doing after its been in service for a while as well as Hansberger’s after the sale customer service.

Mitchell McCann

Mike was a great representative of the company. He took his time and answered all my questions to make sure I was sure of my decision to install a new AC system.

ryan almazan

Our a/c went out right before bed. There was no way I was going to let my pregnant wife and 11 month old daughter sleep in a house with no a/c with these temperatures. I’ve used Hansberger before and they were excellent. Tonight no different.The technician called to let me know he was in route. Diagnosed and addressed the issue in a efficient and timely manner. This company is outstanding as far as my experience goes.

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Cleanliness
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Comfort
4
Staff
4
Facilities
4
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