Arizona Refrigeration Service Inc.

My semiannual inspections have been very thorough and response to service calls very prompt. They used to call me to schedule the inspections but now I have to remember to call them. Even so, I would recommend them.

I was returning from a trip and packing for another the next day when my AC failed on a summer night. The technician arrived less than an hour after my first call. He solved the problem quickly, courteously, and was gone. He was a consummate professional, especially given the hour. Very much appreciated the peace of mind provided on short notice.

I just wanted to let you know how pleased I am with your sales and installation services. Not only did you quote me a lower price than everybody else for a basic replacement unit for my 25+ year old equipment when I asked about high efficiency units you explained in detail what the differences were along with the pros and cons of going in that direction. And then you quoted me a price comparable to the basic replacement units everyone else was quoting. I chose the higher efficiency Trane and still got a better deal than with any of your competitors. It was the end of the week and we had been without central air for a couple of weeks and had already convinced ourselves that we would need to wait until the following week for the install when you informed us you were willing to install on a Saturday. Your installers showed up half an hour earlier than expected and went straight to work. They were very professional and explained everything they needed to do. I was extremely satisfied with their workmanship and if you had looked for evidence they had been there the new unit on my roof would have your only clue. I am extremely happy with my new A/C unit and recommend you to any one who asks if I know any reputable A/C service dealers in the Phoenix area.

On a 117 degree day Az Refrigeration did a same day call and got us up and running.
We've been using them since 2010 when we bought two units from them after interviewing multiple companies. When we needed new units at our current home we didn't hesitate to use them. They used enough man power that two new units were installed in one day! The team that came out was top notch...professional and polite.
Thanks to Dale and the whole team that were here on 7/6/17.

Terrible experience with this place. They took my money but never came to fix my HVAC system. I called multiple times to follow up during business hours and my call was not answered. Terribly unprofessional, took my money, and didn’t deliver my service. DO NOT USE.

Had an appointment with this company and they were almost an hour late.
So I called to find out what time they would be coming and I was told they are no longer doing duct work service until the end of summer.
I understand it’s hot and you do not want to be someone’s attic when it’s very hot.
That’s why they offered me the first appointment of the day. And then all the sudden they decided that they are not going to be doing this service until the end of summer.
Really would’ve been nice to have somebody call and let me know since my appointment was on the books. Seems like a fly-by-night company.

Just wanted to thank you for the outstanding service we received from Dale. We requested an evaluation for a split system for our long term cooling problems, he evaluated and suggested another solution. We have enjoyed a fabulously cool house and good sleeping since! Dale was extremely knowledgeable, very helpful, thorough, and provided excellent customer service and follow up for your company. We are very grateful and will continue to be long time customers. We will refer anyone who asks us about an outstanding company for heating and cooling. Thank you!

Just had a tuneup services for the 3rd year. From making an appointment to finish the service, everyone is very professional. Will see you again next year.

Didn't use them. They told me they were so busy they couldn't get to me for a week Not having an AC for over a week was unacceptable.. I went with another company They got to meet the next day

I have been using Arizona Refrigeration since 1996. They have always been able to service my A/C units in a timely manner and the technicians are professional and informative. Today they installed a wifi thermostat and made sure it was working properly before he left.
When I moved into my current house the technician told me that my A/C unit was going to start having problems as it was installed under a canopy. The company that originally installed the unit must not have had the knowledge to install it properly. I am very grateful that I was informed and was able to remove the cover thus keeping my unit from failing. I will always recommend Arizona Refrigeration to everyone who is looking for a great air conditioning and heating company.