Johnstone Supply Avondale

This place was awful. They wouldn't sell me a simple capacitor while my ac was out in the AZ summer. The guy behind the counter belittled me when I asked for the parts I needed, because I wasn't working for an HVAC company. I went to Ferguson instead! Great service, very respectful! Johnstone was a complete bust. They wanted me to get heat stroke!

I frequent alot of hvac vendors as its my line of work. Getting accurate help from the parts counter is the difference between getting a retrofit that works in your application, or doesn't. Too many times have I had vendors swear "this will work" only to get a part that isn't even the correct voltage. When I find a spot where the counter sales guys know their stuff and prove it over and over, thats where I'm going to shop. Johnstone is that company. I deal with Mike and Blair on a weekly basis, as well as pretty much everyone at this branch and they always are there to help no matter how complicated my order is. Thanks again guys and I appreciate everything you do!

J.R. - TDIndustries

Beware not open to the public. Website has a very vague sales policy link at the bottom of the page requiring in small print requiring ID?? Nor does the entrance say not open to the public. I drove 36 miles for a capacitor, he put it on the counter and asked what company I'm with. Swiftly took it back when I said I wasn't. Setting record temp today June 20th 2017 of 120 degrees. AC went out last night, pleaded with him, no dice. Wasn't willing to make the $19 deal. I now get it that they only serve contractors, but do like most wholesale businesses, charge the public a percentage above what is offered to contractors. I'd have gladly paid double.
Driving around looking for another supply open to the public that has what I need.

very poor customer service, they need to teach people skills to their employees, specially the Mexican guy named Mike. Other than that the store has everything you need.

Awesome costumer service, very knowledgeable group. Great prices!

Very bad service you speak to order and they do not have things ready and they still give you the. You reluctantly dare not to be the bosses.

Outstanding customer service and very professional performance of all employees

Very very good service ... its my spot ...they no me by name

Very friendly staff. Thank you Blair for all the help. Even when I couldn't remember.

one of the best and fastest service of all the hvac supply stores