Southern Aire Systems, LLC

Ac wasn't cooling for 3 days for my family of 5. Called the emergency number during holiday no answer. Called first thing Tuesday morning and was told dispatch would call me. Come to find out when they installed out unit it had no freon in it which us annoying.
We only been in our home 17 months and it costed us for there mistake, Then they installed the worst brand they could find no one even wanted to deal with it cause of brand....He called me 7 hrs later after we had already got someone out. I don't even see how companies like this are ran. After me calling a few times Courtney turned her phone off. Very unprofessional company and didn't care. I won't ever use this company again and will tell everyone I know. Hope they close down don't serve no purpose.

I called because I could not be outside because my HVAC had such a high pitch squeal. They sent a repairman out with NO TOOLS!!! He said he would return the next day. That was two or three weeks ago. I am roasting in my house!!! I have called at least 20 times to their emergency number. They picked up the phone and hung up on me one of those times. They installed a Goodman unit less than a year ago. It is the WORST UNIT I HAVE EVER OWNED!!! I have owned 21 homes and have never had an experience like this. Crazy!!!! I am a very reasonable and educated person. I have been very patient. I can hope that this post will get some results. It was a last ditch effort.

This company was used by my builder Compass homes. No duct layout was ever performed they just came in and winged it. There are numerous hot zones, like walk in closets and raised ceilings inbetween non insulated areas that are making my system over work. The vents in the bonus room weren’t planned are all eye level across the wall making the wall unusable for dressers, beds etc. I inquired about upgrading to a Nest Thermostat and was quoted at $1100 it’s a $250 thermostat that is simple to install, so I chose to just change them myself. I found out why they charge so much they have their name printed on the thermostats they use. The ducts for the returns weren’t connected properly, my building supervisor had to retape them. The carrier units they chose are decent, but their drain lines were put in the improper place. The ducts were all strapped in the attic that as the one good thing about them.