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Rosenthal Heating & Air Conditioning Reviews - 100

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Renee Bosnjak

Chris Marshall was fantastic. He explained things so clearly and was great to work with. I would recommend him to anyone.

Mary Farrell

Kevin came to my house. He explained everything he was going and came on time. He was friendly, courteous and personable. I will continue using Rosenthal. Thanks Kevin!

Julie Gosseck

The first time my home warranty assigned this contractor to come to my home for an HVAC tuneup, they repeatedly scheduled and never showed. This week, I came home from travel to near-zero outside temps and 40F inside temp in my home. I was assigned to Rosenthal again, they took several days to come to inspect my heating system, broke the thermostat, and then told me it would be 5-10 business days or more before my heater could be repaired. They refused to prioritize my service as the home and health emergency that it clearly is. Disgusting and disheartening. Will never use them again.

Cody Smola

Dan R. visited us within 24 hours of making our call. He helped identify our problem with the furnace and was able to repair it within 45 minutes of arriving. Definitely saved us from having a cold New Year's Eve with our family.

Sandie Freitag

Dan Rudnick was very kind, efficient and got right to it. Appreciate you. great job!!!

Bill

We were in need of a new HVAC service company after firing our last one. The team from Rosenthal was very responsive to our needs. The service technicians that handled the install of our new central air conditioner were very professional, clean, and knowledgeable. Jerry worked with us to provide quotes. He was able to answer alll our questions with knowledge. Kim in the office has always been very courteous and helpful. They keep you informed of everything. We have been extremely happy with our service and the technicians who performed the work. 5 stars to their service techs. We highly recommend them for all your HVAC needs.

toni armbruster

Kim, Amy and the 2 technicians who came out today were all amazing. Kim worked tirelessly with oir home warranty company to get us heat. Even driving to Illinois when the company that recieved our furnace refused to ship it to wisconsin so we would not have to wait another 3 weeks for heat in the middle of December. She called daily to keep track of where the furnace was at all times. The technicians were professional and explained anything we had questions about. I would highly recommend this company to all my family and friends great family business!!

Sarah Smith

This whole process was the biggest joke ever. Waited a week for an appointment to use our warranty. Paid $400 for them to tell us they couldn’t fix our ac. The claim was submitted to the warranty company and denied bc rodent destroyed our unit. Of course this part is not Rosenthal’s fault, but there was never any follow up after that. Nothing from them about our claim being denied and or offering service to repair knowing we needed a new unit and had been without for weeks. We made one phone call and had a brand new unit that same day.

Mary Rios

Dane was very professional, polite and efficient he found the problem to my Heating unit and fixed it right away.

RJ Prykop-Dennis

My husband and I bought our first home at the end of May. Now June, we're getting around to having things fixed. While the central air was working, it was not blowing much to the top level of our raised (walkout) ranch home. Chris Marshall came out and inspected. He was easy to get along with and very professional. We needed a topper of Freon and what turned out to be the true culprit of our problem, a very dirty filter.Chris explained everything he did and sent a detailed report before leaving. I highly recommend this company for its communication, reminders of appointments, and professionalism, along with Chris as a technician (but I'm sure they have other great technicians, as well).

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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