Hales Corners Heating and Air Conditioning

I had my new gas furnace installed last year by Hales Corners Heating and I am beyond pleased with it. The customer service was great! My utility bill has gone down as they promised it would. I have and will continue to recommend Hales Corners Heating to all my family and friends.

It’s the coldest night in twenty years…What is the worst that could happen? Yep!

I awoke at 5am to a chilly house, and no sound from the furnace firing up. I switched the furnace off and back on. It tried to fire up and then quit.

A 5:10am call to Hales Corners Heating. Call was answered and I was given the first technician appointment. A little later, after “sun up”, the technician arrived.

“Bad news” One component in the 20 year old furnace had failed, and another was on its last legs. Least expensive repair solution was offered. (still a good percentage of the cost of a new furnace) I weighed the options and asked about the installation of a “new Furnace”.

Only then did the technician talk about a new sale. We reviewed various price options and I agreed to a purchase.

About three hours later two installer technicians arrived. Then less than four hours later I had heat in the house. The crew, with good humor, worked inside and even outside (-14 degrees) to complete the install.

The old furnace and all packing and construction leftovers were removed, even sweeping the floor to get any small items.

My thanks to all who worked with me, from the call at 5am to the hand shake in the early afternoon.

My husband and I ran a rental property in Brookfield. 4 units. Hales Corners Heating was called on many occassions to help with NO HEATS and NO COOLS. Excellent up front pricing. Had the pleasure of chatting with Scott, the owner, about getting a new furnace. He is a very knowledgeable man and took the time to explain my options. The techs are all very nice and get the job done in a timely manner. I absolutely love the office ladies. They kept me informed of the techs schedules and were very helpful when I called to ask questions. Thank You Hales Corners Heating! I will be spreading the word to family and friends!

Great service! I put in an online request and Annette contacted me within a half hour. I asked them to come out and inspect and tune-up. We were due for a tune up and the unit shut itself off then turned back on when I restarted it early in the morning on a -10 degree day. I wanted it checked soon, but I didn't think it was an emergency so I scheduled the tune-up. They were able to come the same day which was wonderful! Robb came hours earlier then I was expecting which was awesome since the unit turned off again and it was getting cold. Turns out it was something really dumb that we had done wrong so he helped me fix it, gave it a tune-up and some tips and was on his way all before noon. There was no more then 4 hours between the initial call and the issue being totally resolved. We will use them when we replace out AC this summer for sure! Wonderful service!!

I called on a Saturday and I love that I get to talk to the actual owner of the business, even on a weekend! He helped me try to trouble shoot over the phone as my furnace wasnt running right. It was not something I was able to fix. Within 30 minutes, we had a tech at house and the problem was solved! I have nothing, but good things to say about the company!

Nearly 5 years ago, Hales Corners heating and Air installed a new high-efficiency furnace for us. The furnace works fine, but since that time the heating ducts have been much noisier. We dealt with it for some time as we were initially told not much could be done about it. Within the last month or so, the noise had become intolerable, so an appointment was made to have HCHA try to determine the cause of the noise. Two techs arrived today, a regular tech and a trainee. It was explained to us that the blower on the new furnace was more powerful than the one on the old furnace, so that could be part of the problem.

After less than 10 minutes in the basement, the trainee discovered that the gas pipe to the water heater was leaning up against one of the ducts. He pushed it away and the clanging noise stopped, and so far it has not returned. Hard to believe how simple a fix this was! The tech said that he could provide a strip of Styrofoam to provide separation between the duct and the pipe. I told him it wasn't needed. He then informed us that we'd be billed their normal service change plus the work they did to stop the noise. He told us the total would be $170.

I told them we are not paying $170 for the work they did. A call was made to the “boss” and the boss informed the tech to not charge for the work.

Obviously we were satisfied that the noise issue was finally resolved and that they did not charge us for something that should have been resolved long ago. Both the trainee and tech were courteous. We have our furnace and air conditioner checked yearly by HCHA, and have found their techs friendly and competent.

Where can i start? i have used them 20+ years for rental properties as well as our personal home. Most of the time when i call, it is scott the owner that answers. His service manager Charlie is typically the one who connects with us. They are responsive, fair and professional. i wish i could give them 20 stars!

Been doing business with Hales Corners Heating and Air Conditioning for over twenty years. Always respectful and professional. Furnace went at 3 am and had a new unit in by mid morning the other day. Thanks for the quick turnaround. Thanks also for being competitive and fair with the price. Joe, Wauwatosa.

Had them come out for a tune up on my 2 year old furnace. Techs did the tune up and then the duct work started making a canon sound. I called that night and spoke to Scott who didn't really seem too interested in the issue I was having. I misspoke when I explained the issue and that was later used against me. The techs came back out the next morning (at no charge) and simply plugged the hole they put in the duct work for the temp test. The noise was still happening but they told me I should deal with it or they can come back out and put a register in it for a charge. I told them I would see if I could live with it. Spoke to the secretary the next day and she was going to talk to the owner and told me the guys would be back out the next morning again. They called me in the morning and told me I would be charged and I told them I will not pay to fix a problem they caused.

The owner started yelling at me after I refused to pay for them to come back out and resorted back to the conversation we had on Monday. (apparently frickin is a swear word because he yelled at me not to swear at him). He then went on to call the furnace company who installed the furnace a bunch of hacks and a sideshow bob outfit. He even went as far to say there were no permits pulled for the installation of the furnace. He also informed me his techs make $30/hr and they don't work for free. He insisted that the other company had installed an oversize blower into the unit and that was the problem. Since he wouldn't let me get a word in and they weren't going to fix the issue they caused I not so nicely ended the call.

I didn't realize that people aren't allowed to misspeak these days and logic is overlooked. If my 2 year old furnace was making a loud canon noise I would have called in a warranty claim not them. I simply needed a tune up and instead got rude service from the owner and a big headache. The sad part is my folks recommended this company because they said they do great work and unfortunately I will be finding them and myself a different company to service our equipment. In reading other reviews here, I notice I am not the only one who has gotten yelled at by Scott.

Hales Corners Heating has been our HVAC contractor for many years. They have served us well and maintain our furnace and air conditioning system. I would never change to a different contractor. They are prompt and do a thorough job.