Bay Area Services Inc

Nice showroom, very helpful staff and sales. Been using this company for all my home hvac maintenance for at least 5 years. Service techs are friendly and knowledgeable and will answer your questions.

I had Bay Area Services install central air in my home over the summer. Everyone I worked with was professional and friendly. Very happy with their service.

Very professional experience and called before scheduled installation. I would definitely recommend Bay Area for furnace and A/C installation.

Our furnace was not working. They came out promptly and we made decision to install new furnace.

Where to start?

* FIRST OF ALL, I want to point out the only good review of them on Yelp is by A CURRENT EMPLOYEE! He even states it at the end of his review. That's right. They have a CURRENT EMPLOYEE PUTTING UP GOOD REVIEWS FOR THEM. Also, most of the good reviews on google are vague and only 1 or 2 sentences. I doubt most or all of these are really customers or have every even used them. That should give you and idea of who they are!

I hired Bay Area Services Heating & Cooling to put in new HVAC including Ductwork.

1. They DIDN'T DO IT TO CODE so It DIDN"T PASS INSPECTION and so they TRIED TO GET ME TO PAY MORE TO GET IT TO PASS INSPECTION. When I told Jack B about it he tried saying I instructed to do it that way. First of all, I don't do HVAC which is why I hired them in the first place. It's not my job to know or make sure it's to code it's theirs! Plus, the first item that didn't pass, they decided. I will update this in the near future and add emails, details and pictures but that's a pretty big one!

The best part of his response is his claim that I instructed him to go against code?!# What? Really, so a) he means to tell me if I tell him to do something against code he will? Had I known that I would've chosen something better than locating the AC in the wrong spot...seriously. b) If he knew what he was doing or what the workers were doing he would know it wasn't going to pass and wouldn't have told them not to put it there. This guys responses are so ridiculous. Instead HE TRIED TO MAKE MONEY ON THEIR MISTAKE!

2. Absolutely every step of the process was a nightmare. They cut 2 holes in my hardware floors in the upstairs bedroom where you can see down through to the living room and left them their without anything. Not even a vent cover. When I asked about them Jack B tried saying it was because of layout due to a chimney. Not true! I asked them if they could get started on things that needed to be done regardless of whether the chimney had work on it or not and he said they could. They just screwed up and left it there.

3. When I did the walk through with one of their guys, I pointed out that a few things before we even get to the city inspection:

First of all, There was a huge 2 inch gap around a pipe in the basement wall where they ran a line to the AC unit. So, kind of defeats the purpose of HVAC if the outside air is flowing freely into the house, not to mention all the bugs and whatever else.

I pointed that out and was told it would be taken care of. Even after pointing it out, they put a little puddy in the hole but when I checked it again it still had a gap.

Second, there were gaps in the ductwork. This is brand new ductwork, it shouldn't have gaps in it! I will say at least that guy then went through and taped a few gaps up but they shouldn't be there to begin with.

4. This was new ductwork so they tore some things out and JUST LEFT ALL THE DEMO, WOOD, PLASTER, GARBAGE ETC in a big, big pile. When I asked about it Jack B said they weren't going to clean it up.

Every thing they did was to ensure they did the least work. Jack B is so unethical it creeps me out. The work done, the process and the response to all the issues is just a nightmare. I will probably have more when I update with pictures.

Install went without issues. Clean up was done to our satisfaction and the crew was very professional.
We would recommend them to anyone.

Excellent from beginning to end, both sales and service. Wyatt and Gage were great.

We were pleased with the original pricing and when the workers came they were courteous and lay down flooring so they didn't bring in dirt everything worked great they worked great very pleased with what turned out to be too wonderful bathrooms .

They installed both my furnace and air conditioner and I couldn't be more pleased. Their sales rep, Mike Fisher is the best, he is a wonderful man.

great service every one was so helpful . I bought a furnace for my rental unit and my renters were so pleased they are telling all there friend what a nice job was done and ease to work with they made sure she understood how to work everything . Thanks for you service Kim