Bay Area Services Inc

Impressed from start to finish! My first call to Bay Area was from a polite professional lady who followed through with everything she said- I regret not remembering her name and sorry for that! She set up an appointment with Mike since he was going to be in the Rapids area and it was only a couple days. Mike beat me to my house and was another polite and very professional man. He knew his task, his product and his role representing his company. He took many photos, measurements, asked me where a truck could park etc. What most impressed me was his goal to suit our needs, not just sell an air conditioning unit with frills I didn’t need or want. His quote was thorough and very fair. I scheduled the job with Mike and was contacted a day later with install date options and only 9 days out! Matt came this morning right on time and like mentioned above, impressed with him also. He was clean, extremely organized, knowledgeable of his job and project and very efficient. He had our house cooling in no time! I thank all of you that had a part in this and will definitely recommend Bay Area Services!

Right from the start…they were GREAT! Steve the sales rep sat down and explained everything…best hour and a half explaining the systems I was getting. Other guys just dropped off estimates and left. The installers were on time and very professional. I am recommending your company to anyone that needs a new AC and furnace.

They provided a quality experience when we purchased a new furnace and AC. The sales rep explained all of our options, and set up the installation at a convenient time for us. The installers were professional and efficient. We are very happy with it.

I called for service on my air conditioner. I believe I talked to Karen who was very nice. Brian came out took a look at it and explained all my options. He never pushed for me to replace my unit and was honest. Which I thanked him for
I had an estimate for a replacement done and Steve came out and explained units and prices on air and furnace. He also was very honest and never tried to upsell me.
Matt and another young man came to do my install they were done within a few hours. They cleaned everything up and explained my new unit and thermostat.
I have already referred a friend when her air conditioner went out on a Sunday. She also loved them.
Thank you for being an honest and quality company. I will continue to refer and use Bay Area Services.

Bay Area Services worked through Home Depot to install a replacement system for a 33 year old unit. Everyone from sales to technician have been very nice, incredibly knowledgeable, and fun to interact with. There was no pressure to "up-sell" on products. I really felt like the system was designed for my needs.

I would strongly recommend Bay Area Services now and in the future. Keep focusing on the customer first care combined with quality products!

The guys that came and installed were great. Very professional and we're willing to answer any and all questions. Did a great job of explaining the system and remote control. They also did a great job of cleaning up after they were done. Will definitely recommend Bay Area to others. Thanks for a great experience.

We called for a quote and someone was out the next business day. Steve Graham was our sales guy. He was very knowledgeable about our old current system. He gave us all the option from most expensive, moderate and basic. I felt absolutely no pressure. He was also very patient with our 2 year old who kept interrupting our meeting. Within 10 day our new furnace and A/C was installed. Techs who came to install were friendly. They explained about going in and out of the home. They also made sure to close the gate to our fence each time they walked out so our puppy wouldn’t escape!

Our air conditioner stopped working and our thermostat went blank. We called Bay Area Services and they sent Brian out to troubleshoot the problem. After a short period of time Brian located a blown fuse. After replacing the fuse the system started performing as it should. Brian was still concerned that the fuse had blown and thought it could be a low voltage short. Brian checked the wires that could be seen and could not locate any wires that were bad so we concluded that it was a freak happening.
Well, after a few days we left for vacation and returned six days later and the air conditioner was out and the fuse was blown again. I immediately called Bay Area services. They sent Brian out that afternoon. Brian went through all the wiring, tore the air conditioner apart and located where mice had chewed on the wires. Brian repaired the wires. Brian worked over two hours to find the problem and repair the wiring.
Since this was a call back we were informed that there’s no cost to us.
If you are looking for a honest, professional and reliable Heating and Air Conditioning service I highly recommend Bay Area Services. I have never written a review before, good or bad, but this service should not go unnoticed. Thank you Bay Area Services and thank you Brian….

My family had Bay Area Services install a new high efficiency furnace at our home end of November. I wanted to give it some time before I authored a review. We Purchased a Trane Furnace, with a new whole home humidifier, upgraded filter and smart thermostat.

The High efficiency furnace is quite an upgrade to our previous unit. The main difference is the noise it makes. These fan on this system is always on and circulating the air, that being said unless you're sitting next to a register you cannot hear it. We have also noticed less swing in temperature. The smart thermostat is a nice feature, we haven't used the full capabilities, but I anticipate using these features more in the summer. As in the winter we tend to stay at the same temperature.

We cannot recommend Bay Area Services enough after the service we received and continue to receive. From the quote, to the follow up and the installation the process was seamless and I feel comfortable knowing the system was installed properly. Outside of the furnace, Bay Area Services handled warranty registration, all rebate forms including my salesperson personally delivering the first rebate check right before Christmas.

While there might be places that will sell lower, you can be assured that Bay Area will take every step to make sure your furnace is installed properly and safely.

Arrived on time the day of installation. Overnight an issue came up, and I called them first thing in the morning. Within hours, they had a technician at my house working on it. That afternoon the issue hadn't been resolved, and again within an hour that same day they had another technician at my house and the issue was resolved.
You never know for sure how good a company is when everything goes right. You learn a LOT about a company when something goes wrong. Bay Area Services responded to my issue FAST and on the same day. That's the mark of a great company who stands by their products and services.
I won't hesitate to use them again in the future.