Affordable Heating and Air Conditioning, Inc.

What a great team!
Our home came with 2 old furnaces and air conditioners that had been incorrectly vented so we needed to run the fan nonstop for them to work. Todd called us the same day as we learned that they were beyond repair and came out the following day to look at our situation. He counseled us that with the new high efficiency equipment, we could cut down to one of each! In a week he had a crew installing our new furnace and AC and correcting the venting issue! These folks were like energizer bunnies! They were friendly and courteous (answered all our questions) but skillfully confident and focused on their task. After they were finished, they showed us their work, explained the duct system, the new appliances and how to maintain them. They swept up after themselves and were on there cheerful way.

Great experience! Affordable provide a quote and explained the difference between the different models. No pressure sale and didn't try to sell something that we didn't need. Quote was fair and accurate. Install was on the day they said and the install crew was great. Nice people to work with all the way around.

Called for a furnace issue. Guy said they would be there within 1 hour. After the hour came and went, I quickly got a follow up call letting me know they're running just a little behind and the tech would arrive shortly. This went a mile for me as I hate sitting and wondering where they are. Then the tech fixed a problem in under 30 minutes which a union electrician, handy man, and another heating and cooling company could not. Great service. Great price. Great expertise. I found my heating and cooling company!

I chose them to install central air in my home because they offered the most efficient unit and soonest availability to install it, at the cheapest price. They did not try to sell me any other services I didn’t ask for. On the day of, they showed up on time and got straight to work and I had central air conditioning in one day, including electrical! I am very grateful for their fast, efficient service.

Had my gas boiler cleaned few days ago and gentleman did a very good job in cleaning it. First he made sure boiler is working then checked CO for safety by drilling a hole in the exhaust pipe connecting to the chimney for accurate reading. Carbon monoxide reading was high, it's a good thing it's not leaking into the house. He sweep all inside the boiler and even wash the burners. Very good clean job. He asked if I want thermocouple changed but it was an additional $80 plus tax, so I declined at this time, esp it is still working and winter is over and I wasn't prepared for it. After cleaning he checked CO again inside exhaust pipe and reading was good, caulked the hole in pipe that he drilled and closed up the boiler. Price for the cleaning was reasonable, I just have to save up for thermocouple replacement next time. Thank you for a job well done.

My furnace was making a weird noise so I had them come look at it for a service call. The guy who came was very rude and before even opening my furnace up told me I needed a new furnace and started to quote me for one. When I asked him how much for the part that needed to be fixed he got all mad that I wasn’t willing to just say “okay I’ll buy a new furnace”. He told me the part would cost 800 dollars for just the part not including labor!! Another company told me 340 dollars for the part. This man was very unprofessional, rude and was just trying to get me to spend a lot of money.

I was very impressed with the professionalism and knowledge of the staff at Affordable. They diagnosed my issues quickly and were able to work around my schedule for the installation.

We had just had our basement remodeled and were concerned about damage to the walls or the new flooring - you couldn't even tell they had been there.

We will use this company again in the future if we have any heating or air conditioning issue.

I couldn't be more pleased with the workmanship involved in installing both a furnace and air conditioner!
The installers were both knowledgeable and friendly throughout the entire installation.
They came right at the scheduled time, installed both units in about 6 hours!
They did an excellent job cleaning up after themselves also.
I would highly recommend Affordable Heating & A/C

Our furnace and air conditioner were given a check up and cleaning by Pete from Affordable. We are are very pleased with his work, he arrived when he said he would and was thorough and friendly. He also looked over my thermostat and gave me some useful information about thermostats. We will be calling Affordable for our future check ups.

I called this company because they had installed my furnace for the previous owners. The furnace had not been putting out heat for almost a week, although it was running. They were prompt in sending out a technician, but the technician did not do much to my system other than wave a phone app around. He decided right away that it was a malfunctioning heat exchanger and that I would need the entire system replaced, something I told him I could not afford. He just told me "we take credit cards," but no, I'm not looking to take on a $4.5k credit card bill. He then proceeded to throw a bunch of scare stories at me about how its's just getting colder (no, it does not appear that it will; last Sunday seems like it may have been the coldest day of the season and we lived through that one without a working furnace) and how our pipes would burst (I ran water through them and they didn't). I said I had a home warranty and would contact them first, and he tried to dissuade me, saying they'd never fix my furnace. Oh, and he also charged me $93.90 for his non-repair plus hard sell plus scare stories.

Well. I called my home warranty company, which I hadn't been too pleased with previously, but they got me an appointment via Sears in 2 days. That technician came out and actually opened the furnace and spent some time working on it, but the situation still was not fixed by the time he left. After a few hours had gone by, we still had no heat, so I called Sears again and the same technician returned and found a small piece of pipe inside the unit that was clogged up. He rinsed and re-fitted it, and the furnace was up and running again. He also said the system was fine -- it's 14 years old, but he said these units usually last 17+ years even in this area. Cost: $150 deductible (plus whatever the home warraby cost the home sellers).

Lessons learned: 1) I'll get another home warranty when my current one expires, since technicians working under warranty will try to repair a unit instead of rushing to replace it. 2) When the time comes to replace my furnace, I won't be using Affordable Heating and Air Conditioning. I want to find a business where they will make a real diagnosis and even attempt repair before rushing to make a sale. Any time I'm pressured with hard sell tactics, I decide NOT to patronize a business. Plus, charging almost $100 to spend a few minutes waving a phone app around isn'tt the kind of thing that makes me want to use their services again. I can get sales pitches for free any day, but when I'm paying for a technician's visit, I'd like him to make a good faith effort to repair the problem.

As to the company's response - the technician didn't look at, much less smell, the outside pipes. Whether or not I thought I smelled anything is no basis upon which to make a professional diagnosis. And the system he tried to sell me was $4600 AFTER rebates/buyback, so calling me a liar is unjustified. And yes, the tactics did come off as hard sell/high pressure. I noticed many of its reviews are from people having new systems installed, which is fine and dandy, but the problem I have is when a business is all about the sales (money maker) and not at all about the less profitable repairs. The technician told me he could apply some kind of short-term fix that would enable my house to have heat, but as soon as I said I wasn't going to have a new system installed right away, he seemingly lost all interest in applying this temporary fix. So yes, I paid for nothing more than a sales pitch. My house is now warm and we'll see whether it fails again next winter or not. When and if that will happen, I will have a home warranty so they'll have a vested interest in repairing if possible, and replacement will be covered if not.

To anyone considering using this business - I have no stake in whether they prosper or not, I'm just sharing my own negative experience. The fact that they immediately went on the defensive and accused me of lying reveals something about their customer service when it goes past making that initial sale, so beware.