Brookfield Heating & Cooling LLC

Ok experience for AC repair. The tech was young. He found an issue with the board on the furnace. He never even checked the AC unit, which we had serviced at the beginning of the year by a different company who suspected a refrigerant leak. The board repair was smooth but he left without ensuring things were working. There was still no pressure and no cool air coming out. Luckily he was still in our driveway. I pleaded with him to please check the outside unit and refrigerant and finally after getting his boss on the phone he did. Sure enough, it was down two pounds of refrigerant! Whoops. Two apologies to me. I was not pleased that they argued with me about things even though I couldn’t understand how they could diagnose the problem without checking the system. I’m so glad I insisted they do it or I would’ve been stuck for days without air. His boss promised me to email me with information about new units that say. It’s been 5 days— still haven’t seen it. Overall they got the job done but I’m ready to look at a new system and I’m not sure I have confidence in them after our experience.

Jeff was great to work with and fulfilling my needs. Ended up getting a combo boiler and hot water tank. The installers were very nice and did a professional job. Very happy with the results.

Such an amazing experience! Our heat wouldn’t work as soon as that cold front walked into town. I was able to call Jeff, get a call back the very next day and although booked, he was able to squeeze me in and get our heat up and going in no time! From start to finish the process was flawless. If I have any heating or cooling needs in the future, I will be calling them first!!

Great service. I had called to get an AC unit moved as it was blocking the meter. I have only lived in the house a few months, and had 5 visits from other HVAC companies sent to diagnose my barely functional AC, all claiming there wasn't a problem or replacing something to no effect. Jeff informed me immediately of problems he could see and provided a list for me to bring back to my home warranty company of issues that he expected were causing me problems.

Our experience with Jeff and his team at Brookfield Heating and Cooling was exceptional from start to finish. They exceeded our expectations with their personalized/responsive service, honest evaluation/recommendation, professional communication and quality of workmanship.

Starting with Jeff at the proposal stage set the project off right. Knowledgeable and professional Jeff proposed a great cost effective no pressure solution. Jeff worked with me several items such as an alternative thermostat, venting and pricing .
Pat and Dan were the primary installation team. The quality, pace and overall friendly nature made this a fantastic experience. The entire team worked like clockwork, an electrician pitched in on schedule and a two person scrap removal team was cautious, effective and friendly.
If you have any hesitation about using Brookfield, forget it, they not only set up and remove in a quality manner but diagnostic checks, balancing and validation ensure the customer is satisfied.
Thanks for everything!

A big thank you to Jeff, Russ and Patrick! My furnace had to be replaced. They arrived at 7:30 am and they were done and the house had heat by 11:25 am. Great install, they are very clean and efficient.

Jeff prices are "Good", I would say he cheaper than the industry standard. The guys at Brookfield Heating & Cooling know their stuff, well schooled in the heating and air conditioning industry, and I trust them! I was in the same industry for 34 years. Plus you couldn't ask for better people. Jeff jumped thru hoops for me to accommodate me on billing! They also sell one of the best furnaces made, American Standard, Goggle it.

Everyone has been great to work with! Very quick to help and always gives us options on what we should do. Jeff will help talk things through on the phone too if it’s something I should try on my end. Even on the polar vortex day, they were here quickly when we were having trouble. We can’t recommend them enough!

We’ve used them for several years now and really like them. We referred to them by a good friend and have since referred several of our friends and neighbors to them. They’re price is very reasonable and they do very good work. We use them for both AC/furnace maintenance annually and also to have an Aprileaire unit installed. Great company!