Modern Heating & Cooling Inc

Our mini-split heater/Air Conditioner porch unit needed repair. I am happy that Senior Tech Bill figured out the issue and got the repair done just in time for our house going on the market. The only reason this is not a 5-star is it took multiple services over two months (all hours long) and Carrier sending the wrong part before our issue was finally resolved. Bill deserves more than 5 stars for his tenacity and professionalism in fixing the issue.

Modern installed the A/C unit improperly, I with a faulty weld, this caused a slow coolant leak that took a few seasons to locate. Once it was discovered that the install was done improperly, they refused to stand by their work. They said the one year warranty was up, this has nothing to do with the warranty and everything with doing a proper job on a new build install. Keep in mind, all H-Vac companies sell the same product, use one that stands by their work.
Don’t use Modern! I’m now stuck with a $1200 repair on a new system.

My air conditioner failed right when hot weather moved in. I searched several contractors and none could replace AC for less than 2-3 weeks out. I had my 93 year old mother with me. Dave appreciated the urgency and was able to work around and get us done in a week. Great customer service.

Fantastic company to work with! They do great work and work hard to provide a great customer experience!

About 2 weeks ago (2/17) we woke to a burning plastic smell coming from our furnace. Modern came up in a HVAC near me search so we called them. They did show up quickly to service our furnace. I’ll give them that. The tech that came did a less than thorough service on the unit. The tech found some wrappers one of our children put in the return vent that must have been sucked in when we change the filter recently. The tech pretty much stopped his service at that point. He recommended at that point we replace our burners due to servere rusting. He closed everything back up and was on his way. A few days later, happening to be a Saturday (2/20), we woke to find our house not heating. Of course we called Modern back. We had to pay a $280 fee to the tech at the time of arrival plus time and materials to be billed later. Wowza! We paid it because we couldn’t be with out heat. A different tech came, also pretty quickly. He did a more thorough service on the unit as well but said nothing was wrong. He was happy to answer all questions we had. It was noticed that the filter was in backwards- we had not touched the furnace since the first tech so it’s safe to assume he put it in backwards. Because of this we had to replace the brand new filter we had just put in a week or so prior to the first tech. He also noted that our burners were fine and did not need replacement. He even took the time to show us how NOT rusted they were. By this point we were not happy to have had to pay a weekend fee to find out the filter was backwards and that nothing was wrong despite the heating issues and the continued burning plastic smell and to be told a repair was not actually needed.

Throughout the next week we made multiple attempts to resolve this with Modern as we shouldn’t have had to pay a fee for something that they did. It felt like we were just getting tossed around and not taken seriously. Not to mention the less than thorough service. Little did we know at this point how much they actually missed. Finally on Friday (2/26), we received a call from the owner expressing his concern over our issues. He seemed to care about where we were coming from. It was agreed to settle the bill for for just the check they were holding for $280. This was supposedly less than his labor cost. Both techs were here for less than hour. I wish we had the second opinion out before we agreed to this.

Fast forward today, we woke again to the extremely strong burning plastic smell. Let’s be honest, it never went away but had not been as strong, we assumed because the furnace was not running as much due to warmer weather.

This time we decided to call another company to come give us a third opinion. Their tech showed up pretty quickly. We talked about the happenings of the last couple weeks and immediately he got to work, digging apart our unit and completing a much more thorough service to determine the cause of our plastic smell. I have no idea how Modern missed this other than they just didn’t look. This tech found that our evaporator drain pan was melting because the heat exchanger was too hot. This was the source of smell. Not only did he find the source but also the cause. He found that the heat exchanger was overheating because there was too much gas pressure and not enough airflow being caused by a failing capacitor on our blower motor causing it to not always start or not run how it should and a too high filter MIRV rating. This was causing the furnace fail safe to go off constantly and while the blower was still running we actually had no heat most of the time.

This company was fantastic. The crew members on site were friendly and hard working. The bid came back quickly, and they were respectful -communicative and willing to go the extra mile to make the installation work exactly as I had hoped. Hard to find a company who is reliable and creative, and they were both. Glad to have hired them. Will be a returning customer.

Great company to work with!! Bought my furnace and air conditioning units there 3 years ago. Fast forward to last weekend, furnace not working they had A tech come out Monday needed part they ordered and was installed the following day by 8am.

Modern Heating... Great business

Thank you,

jade

My furnace was having issue kicking off, another place looked at it once, got it to work, then it died again. Since they told me the furnace was old, thought I would be replacing the furnace now for sure. A building inspector I know highly recommended Modern Heating. I called them to get an estimate for a replacement. They also suggested to have a technician check my furnace. Glad they suggested it, my old furnace is running fine for now, after they cleaned a flame sensor. I can postpone replacement a bit longer because of the honest staff at Modern Heating and technician who knows his product.

These guys stand behind their work! Three years after the fact we found an issue with the original installation of our furnace. After a few discussions, Jason came out to identify and confirm the issue. A few days later he came back and corrected what was needed at no charge. Their integrity is greatly appreciated!

Having previously worked for an equipment manufacture in the HVAC industry, I have a lot of resources available to find a qualified contractor that services the Bryant residential brand. That and my geographical location put Modern Heating & Cooling on my radar. Over the past several years, I have relied on Modern for routine service calls. Fast forward to winter and my 13 year-old Bryant failing to run more than 15 mins. every 3 hrs. with the outdoor temp of well below freezing. I didn’t want to pay for an emergency tech to come out, so I called Modern the next morning and was able to get a tech to arrive within three hours of my call. Roger arrived and within 10 sec. of listening to my failure description pointed to the condensate trap. Fifteen mins. later the trap was cleaned and the furnace running. Roger was willing to answer a myriad of questions on the topic of choosing a new furnace, furnace life expectancy and so on. Roger will certainly be my tech of choice for future calls to Modern.