Beacon Plumbing Heating & Mechanical

Our water heater suddenly stopped producing hot water at our cabin. I Called Beacon, they sent a tech up (Sean R.) he said the water had to be replaced for $4200. I asked if it was the heating element or fuse, he said “no” but he had a water heater in his truck he could use. He replaced the water heater and said everything was good. I went up two days later and no hot water. I called Beacon, they sent another tech up,(Ismael, who was great) he said it was the fuse not the water heater that was the problem. He replaced the fuse and now I have hot water. The water heater wasn’t broken in the first place. Now I’m down $4200 for a water heater that never needed to be replaced in the first place. I guess with these big companies you never know who you will get. Next time I’m going with a different company. I have a call in to Beacon, I’ll update this if they respond, but I’m not holding my breath…

Thank you for sending Travis out on Mother's Day weekend to replace my water heater that finally rusted out and flooded my garage. I was planning to eventually replace with a tankless unit but I guess the universe wants me to do it sooner than I planned.

Initially I had sticker shock at the cost for the unit and install but figured that was the price to pay for such a quick response time. However, after seeing the very clean custom rough in he did with plumbing, gas and vent lines and then having the whole house take showers, run a load of laundry and dishes at the same time, it seems much more appropriate. For the sake of transparency in the review, I do know i could have found a better price but I would still have a flooded garage and no hot water and i don't think i would have the same quality of work. I don't know if people generally appreciate the rough-in work, but I sell Real Estate and have for many years, including assisting the Fannie Mae REO asset manager with scopes, bids and repairs and I am more than comfortable with the price based on the quality of work, warranties, professionalism and timeliness. i have seen some total train wrecks over the years and as with most contractor jobs you get what you pay for.

PS, Travis is an asset. What a super great tech! He explained everything, was upfront with pricing and timelines and what he delivered exceeded my expectations. Hold on to that guy!!

My sister lost power from her main electrical box. Called Beacon, they said whoever put it in originally 2 years ago did it all wrong and it would cost well over $24,000.00 to fix it all. $24,000. They shut off her stove, hot water and gas heat. She called for another estimate. A different company came and turned her hot water back on and her stove, after several days w/o. Long story short, the box was inspected and was NOT the issue and did NOT need to be replaced. Her entire fix will be about $800.00 for a new fan in her furnace. Good job Beacon, U just lost a faithful customer. No wonder you can afford all the air time, by taking advantage of people. Could you be any more dishonest?

Sean R (plumbing technician)was phenomenal, professional , knowledgeable and had great service with changing a water link pipe line and then hooking it up to a bidet which was leaking badly before he showed up. On top of all that he was punctual and efficient. Would definitely recommend him and stick with Sean R for any future plumbing needs. Thank you so much!!

Our old natural gas fireplace suddenly stopped working and needed repair. We called Beacon and they sent Rob out the very next day, just this past Friday. Rob gave us an estimate, ordered the parts, and completed the repair today, Monday (basically next day). The fireplace is now working beautifully - better than it has since I bought the house! Rob polished the glass, tuned the whole thing up and showed us how to work everything. The whole process was so professional and pleasant, everyone that we dealt with was wonderful, and the cost was very fair. I am so pleased and relieved. Thank you Rob and Beacon! You have a new loyal customer and will be my first call the next time I need anything fixed around the house.

Stay away!

I'm accusing this company of price gouging and leading their client to the sunk-cost fallacy

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The heating system stopped functioning; I called six plumbing companies with the system information, model number, and Error code on the system (E 28).
Price range from $75 to $350 for a diagnostic.
I chose Beacon plumbing because of their ability to get over fast, costing $75.

When there two agents show up at the door, the price change to $469.
Twenty minutes after looking through the boiler manual and the system, their agent concluded we needed a new blower; the total cost for his estimate for this day plus tax came to $622!!
($ 75 was to show up fee, $469 to estimate, plus tax ).

Not to worry because this cost is part of the total repair and their future service to replace the blower if I choose to go with their company to do so at the expense of 4 thousand.

Ladies and gentlemen, this entire system cost close to 4 thousand, and the new blower cost $500.
That's an 800% markup!!

It felt like an in-house high-speed rubbery, I let these two men in the house alone, and now they would not leave until I paid up; I felt forced to pay them.

If you want to get a trip to the cleaner, call this company!!

Beacon is blessed to employ experts like Troy and Mike who saved the day, responded within minutes to our emergency, handled the situation with confident professionalism & integrity handling all involved in a chaotic situation, and had eveything in order and under control for all parties involved. I have nothing but respect and admiration for these two young men - does my heart good to see such excellence in service still exists.

Eric & Jeff were at my house within 2 hours of my call. They did a great job. Very professional yet friendly. Very thorough. I've used Beacon and Eric several times. Always very pleased with the service. Best in the area.

The employees Dean and McCoy came during the expected window of time, quickly assessed the situation and let me know of possible complications which might occur because of the age of my fixture. The complications did not occur and he patiently showed me how things were and encouraged me to look closely at the finished job.

Ben and Josh were great. They knew the problem as soon as I described the issue, how to fix it and they didn't mess around with trying to say it was more than what it was. They were on time for the appointment and the comedy routine was great.